Arabic speaking Customer Advisor

2 weeks ago

Edinburgh, United Kingdom Trip.com Full time

Job Description

Who we are Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar. Across its platforms, We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Who we are looking for We are excited to welcome a dedicated Knowledge Analyst to join our team In this role, you will be pivotal in ensuring the effectiveness and efficiency of the EU Service Teams procedure implementation. With your expertise and insights, you will establish and refine procedural standards for our Advisors, continuously elevating the customer experience and making a meaningful impact on our service quality. What you will get in return Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes: 32 days annual leave Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more Employee well-being program, Employee Assistance Program and enhanced sick pay Extensive learning opportunities and resources to further your career Annual travel points which can be redeemed at Enhanced family policies (maternity/paternity/adoption) Life and health insurance Discounted parking pass at Fountain Park Birthday cake on your birthday Free on-site gym Hybrid working Frequent employee engagement events Refer a friend bonus scheme Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Working hours - 37.5 hours per week, Monday through Friday 08:30 - 17:00, subject to change according to business needs. Location- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh. What youll be doing With expert knowledge on Flights & Hotels products, youll be guiding both new and existing Advisors on service-related best practices Liaising with the IBU Procedure Team and other Stakeholders to create and maintain customer and service-orientated procedures Working closely with management teams to fully understand both Customer and Advisor pain points and inefficiencies which can be optimised Always questioning the status quo. There is always be a better way of doing things Advocating the Assisting with any ad hoc projects and tasks from Group Leaders/Managers where necessary What youll need Previous contact centre experience within the same role or similar Proficiency in both verbal and written English, fluency in any other EU languages will be plus Travel industry knowledge is a must (such as Hotel, Flight, Attraction and Activities and/or Back End or Operations systems) Experienced in Agile methodology with a good understanding of the Customer Journey and Customer Experience Experience of Project managements in Operations, OTA, Business Analysis, or Quality Assurance at a large organisation is preferable; IT proficient and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.) Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Extremely effective in working independently by continuously moving forward, even without a clear direction Able to work under tight deadlines and pressure Strong knowledge of fundamental business concepts (, operations research and statistical techniques) Excellent problem-solving skills with ability to disaggregate issues, identify root causes and recommend solutions Ability to work with and effectively coach a diverse group of team members Highly pragmatic, focused on achieving outcomes and impact Entrepreneurial and proactively thinking about potential process improvements Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by taking the first steps in to your career with us Be Aware of Recruitment Fraud Please be vigilant as we have noticed fraudulent entities posing as , contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to Click the link to learn more about What makes ://Find out more job opportunities at Have a good trip, and see you soon

  • Arabic Speaking Customer Advisor

    1 month ago

    Edinburgh, United Kingdom CV-Library Full time

    Job Title: Arabic Speaking Customer Service Representative Location: Edinburgh, UK Salary: £25,000 per annum Are you fluent in Arabic and passionate about delivering exceptional customer service? Join our dynamic team in Edinburgh and become a key player in a company that values excellence, innovation, and a positive work environment! What We...

  • Arabic Speaking Customer Service Advisor

    2 months ago

    Edinburgh, United Kingdom CV-Library Full time

    Position: Arabic Speaking Customer Service Advisor Operating hours: Monday – Friday 7am – 7pm (37.5 hours per week) Location: Fountainbridge, Edinburgh. Salary: £24,000 +£1,000 Our Client A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing...

  • Arabic Speaking Customer Success Advisor

    5 months ago

    Edinburgh, United Kingdom Trip.com Group Full time

    **Who we are **- - We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.- We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most...

  • Arabic Speaking Customer Service Advisor

    5 months ago

    Edinburgh, United Kingdom Trip.com Group Full time

    **Who we are We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted...

  • Arabic Speaking Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom trip Group Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Arabic speaking Customer Advisor to join our team in Edinburgh. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to various travel queries, and resolving issues in a timely and professional manner.Key...

  • Arabic speaking Customer Advisor

    1 month ago

    Edinburgh, United Kingdom trip.com Group Full time

    Who we are Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel...

  • Arabic Speaking Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Oyster Consultants Full time

    Customer Service Advisor RoleAre you passionate about delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving?We're seeking a skilled Arabic speaking Customer Service Advisor to join our team in Edinburgh. As a key member of our customer support team, you'll be responsible for providing top-notch service...

  • Arabic Speaking Customer Service Representative

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom trip Group Full time

    About UsTrip.com Group is a leading global travel service provider, founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. We integrate travel resources from industry partners and help travellers worldwide pursue the perfect trip with exceptional travel products and services.Our CultureWe have a diverse and inclusive culture that supports personal...

  • Arabic Speaking Customer Service Representative

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom trip Group Full time

    About UsAt Trip Group, we're a leading global travel service provider, comprising of Ctrip, Skyscanner, and Qunar. Our mission is to help travelers worldwide pursue their perfect trip with exceptional travel products and services.Job OverviewWe're seeking a passionate and enthusiastic Arabic speaking Customer Advisor to join our team in Edinburgh. As a key...

  • Arabic Speaking Customer Service Representative

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom trip Group Full time

    About UsAt Trip Group, we're a leading global travel service provider, comprising of Ctrip, Skyscanner, and Qunar. Our mission is to help travelers worldwide pursue their perfect trip with exceptional travel products and services.Job OverviewWe're seeking a passionate and enthusiastic Arabic speaking Customer Advisor to join our team in Edinburgh. As a key...

  • Arabic Speaking Customer Service Representative

    1 month ago

    Edinburgh, Edinburgh, United Kingdom trip Group Full time

    About UsAt Trip Group, we're a leading global travel service provider, comprising of Ctrip, Skyscanner, and Qunar. Our mission is to help travelers worldwide pursue their perfect trip with exceptional travel products and services.Job OverviewWe're seeking a passionate and enthusiastic Arabic speaking Customer Advisor to join our team in Edinburgh. As a key...

  • Arabic Speaking Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom trip Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Arabic speaking Customer Advisor to join our team in Edinburgh. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, responding to various travel queries, and resolving issues via call, chat, and email.Key...

  • Arabic Speaking Customer Service Representative

    2 weeks ago

    Edinburgh, United Kingdom Search Full time

    Job Title: Arabic Speaking Customer Service AdministratorJob Summary: We are seeking a skilled Customer Service Advisor to join our dynamic team at Search. As a global leader in our industry, we pride ourselves on delivering exceptional customer service and experience.Key Responsibilities:Customer Account Management: Efficiently manage current customer...

  • Arabic Language Customer Service Representative

    4 weeks ago

    Edinburgh, United Kingdom Search Full time

    Job Title: Arabic Speaking Customer Service RepresentativeLocation: Edinburgh, UKSalary: £25,000 per annumWe are seeking a highly motivated and customer-focused Arabic speaking customer service representative to join our dynamic team in Edinburgh. As a key player in our company, you will be responsible for delivering exceptional customer service to our...

  • Arabic Language Customer Service Representative

    4 weeks ago

    Edinburgh, United Kingdom Search Full time

    Job Title: Arabic Speaking Customer Service RepresentativeLocation: Edinburgh, UKSalary: £25,000 per annumWe are seeking a highly motivated and customer-focused Arabic speaking customer service representative to join our dynamic team in Edinburgh. As a key player in our company, you will be responsible for delivering exceptional customer service to our...

  • Arabic Language Customer Service Representative

    4 weeks ago

    Edinburgh, United Kingdom Search Full time

    Job Title: Arabic Speaking Customer Service AdministratorLocation: EdinburghSalary: 24,000-25,000 per yearEmployment Type: Full Time, PermanentAbout the RoleWe are seeking a skilled Customer Service Advisor who is fluent in Arabic to join our dynamic team. As a Customer Service Representative, you will be responsible for managing the end-to-end customer...

  • Arabic Language Customer Service Representative

    4 weeks ago

    Edinburgh, United Kingdom Search Full time

    Job Title: Arabic Speaking Customer Service AdministratorLocation: EdinburghSalary: 24,000-25,000 per yearEmployment Type: Full Time, PermanentAbout the RoleWe are seeking a skilled Customer Service Advisor who is fluent in Arabic to join our dynamic team. As a Customer Service Representative, you will be responsible for managing the end-to-end customer...

  • Arabic Speaking Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom trip Group Full time

    About Trip.com GroupTrip.com Group is a leading global travel service provider, comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Our company integrates travel resources from industry partners to help travellers worldwide pursue the perfect trip with exceptional travel products and services.About the RoleWe are seeking a passionate and enthusiastic...

  • Fluent Arabic Customer Service Representative

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Search Full time

    Customer Service Representative - Arabic FluencyAre you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Our client, a global leader in their industry, is seeking a Customer Service Representative to join their dynamic team.Key Responsibilities:Manage current customer accounts...

  • Fluent Arabic Customer Service Representative

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Search Full time

    Customer Service Representative - Arabic FluencyAre you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Our client, a global leader in their industry, is seeking a Customer Service Representative to join their dynamic team.Key Responsibilities:Manage current customer accounts...