Deputy Service Manager
4 weeks ago
Job summary
An exciting opportunity has arisen within the Ambulatory Care Division for an experienced supervisor to take a Band 5 'Deputy Service Manager' role overseeing the administrative and clerical aspects of Central Appointments to deliver outpatient services to the specialities across QMC and City campus.
This Deputy Service Manager role is required to help manage the staff and the service that are pivotal to both the appointment booking and the day to day running of the department.
Main duties of the job
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Working closely with the Outpatients Management team , you will have excellent communication skills with proven experience of being able to manage multiple demands from different areas. You will have the ability to deal with sensitive situations and conflict in a diplomatic and tactful manner to ensure all stakeholders needs are met.
You will have experience in both leading a team and delivering elements of projects. You will possess the ability to work under pressure, with excellent planning, time management and organisational skills.
The successful candidate will have the ability to anticipate and manage capacity and performance issues in a timely manner. They will be able to organise and prioritise their own workload against constantly changing demands to meet agreed targets and deadlines, working flexibly as required across all NUH campuses.
It is desirable for applicants to be competent in the use of Careflow, Qlik Sense, DrDoctor, Electronic Referral System, Outlook and Excel.
About us
The administration team consists of a variety of administration roles, providing a high quality administration service to both patient and clinical teams.
We have a management team that is supportive, innovative and proactive in ensuring we provide a high quality service.
We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviors of the team.
Job description
Job responsibilities
Please refer to the attached job description and person specification for the details and responsibilities.
Person Specification
Training and Qualifications
Essential
Undergraduate degree or equivalent experience Evidence of commitment to ongoing learning and personal development
Experience
Essential
Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management Evidence of having achieved challenging targets
Desirable
Experience in healthcare Experience of using healthcare IT systems, including Electronic Referral System, Careflow & DrDoctor
Communication and relationship skills
Essential
Effective communications skills and ability to influence and motivate staff to achieve challenging targets Ability to present data and write reports Ability to supervise a team & manage conflict Proven record of planning, organisation and administration skills.
Analytical and Judgement Skills
Essential
Excellent problem solving skills, using team when appropriate Innovative thinker with the ability to pro-actively move forward change Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
Planning and Organisational Skills
Essential
Effective organisation and planning skills to manage own workload and that of the team Ability to work under pressure and to tight deadlines using own initiative and judgement Ability to demonstrate innovative and forward thinking
Physical Skills
Essential
Well-developed IT skills to manage and report on complex performance management information systems-
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