Flagship Supervisor

2 months ago

London, United Kingdom Astrid & Miyu Full time

We’re more than just a jewellerybrand. We’re on a mission to revolutionise the jewelleryexperience.

At Astrid & Miyuyou have the chance to be part of something special. Working withpeople who are always ready to cheer you on. A place where you canbe your true authentic self and bring your unique talents to thetable. 

Our new Flagship, TheHouse of Astrid & Miyu, is our biggest and most immersivestore yet. Right in the heart of Carnaby, it's a true playgroundfor jewellery lovers.

Whilst experienceis important, alignment to our values is even moreso:

✨Grow Together -We are in it together - learning, sharingand growing so that we succeed as one.✨Celebrate EachOther - We uplift each other and makeeach other sparkle✨Break AllBoundaries - We throw out the rule bookfor full freedom to innovate.

Ready tocreate some magic with us? Then you’re in the rightplace.

WHAT'S THEMISSION?

Youare a true brand ambassador leading by example and delivering 5star customer experience through our experiential retail pillars.You are an advocate for our brand values and lead the team ensuringthese are at the forefront of everything youdo.

WHAT DOES SUCCESS LOOKLIKE?

ExperientialRetail

  • Partner with yourStore Manager & Assistant Store Manager tocontinuously Integrate in store our 3 experiential retail pillars:Community & Connection, Memorable Moments, and Inspiration& Innovative
  • Drive continuouselevation to our overall customer experience to ensure the customeris at the heart of all decisions, leading a centre of innovationand experimentation
  • Be the expert in productknowledge to drive sales and inspire the team.
  • Use your creativity to set team challenges to create anengaging interactive experience in store.
  • Track and measure sales results throughout the day, beingadaptable and flexible to stay on track.

Inspirational TeamManagement

  • Partner withyour Store Manager & Assistant Store Manager to provide thesupport, mentorship, coaching and guidance that the team need totruly flourish and grow in their roles
  • A clearand confident communicator, you’re comfortable with deliveringfeedback to your team at all levels in the moment
  • Recognise and celebrate team achievements, and identifydevelopment opportunities in the team, feeding these observationsback to your management team.
  • Cultivate anenvironment of open communication, collaboration, and mutualsupport.
Operational & Brand LoyaltyExcellence
  • Ensure thestore consistently meets or exceeds company standards forcleanliness, organisation, and visual merchandising.
  • Effectively manage stock and work closely with theservices team to ensure all policies and processes are followed toensure a risk free environment.
  • Ensure theteam are actively opting customers into our loyalty programme tobuild a loyal, regular customer base for the store.
WHAT WOULD YOU LIKE FROMME?
  • A values champion and brandambassador our values must resonate deeply with you
  • You radiate positivity & enthusiasm and inspirethe people around you
  • This role is suitablefor anyone with Supervisor experience in a store
  • Ability to assist in developing and mentoring ahigh-performing team to create an environment fostered by learning,growth and development
  • Strong problem-solvingabilities, with the capacity to anticipate and respond effectivelyto change
  • You're always looking for a betterway to do things and are naturally curious in everything you do andevery conversation you have

WHAT WE DO FORYOU:

  • £28,000 annualsalary + commission on top
  • A chance to be partof something big & growing, and to make a real impact onpeople's journeys
  • A supportive andcollaborative team that's always ready to cheer you on
  • Opportunities to grow, learn, and stretch yourself inways you never thought possible
  • Flexibility tobe your authentic self and bring your unique talents to thetable
  • Product Allowance + Friends &Family Discount
  • 28 days holiday + 1 day/yrservice
  • Many Socials and a yearly Awards eventto celebrate our amazing team
  • PersonalFinancial Coaching
  • Sabbatical after 3 yearsservice
  • Increased parental leave after 2 yearsservice


We have lots oflittle extras but we really believe the best part about working forus is being surrounded by people that share our passion for ourmission and values, and having the freedom to be fully empowered toflourish and be your bestself.

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