Infrastructure Manager

Job Title: InfrastructureManager

Department:Technology

Reporting:Head of ServiceDelivery

Location:27GWR Training Ground Gtech CommunityStadium

Salary:

ClosingDate: 6 February2024

BrentfordFC is a bit different to other Premier League football clubs. Weput our fans first we are a true community club and while we arefinancially sustainable we are not afraid to take calculated risks.We take huge pride in our environment and culture within the Clubwhich focuses on development inclusion and not being afraid tothink differently.

Being progressive humble andrespectful while sticking together as one team across the Clubguides how we work and the decisions we make eachday.

We also firmly believe that a diverseworkforce is a better workforce which will help us develop ideassolve problems and grow Brentford FC.

We play ina brandnew stadium 15 minutes from Heathrow in vibrant westLondon.

We will never forget where we have comefrom but we are excited about the future that liesahead.

Come joinus.

Inclusion Statement

Brentford FC is an organisationwhich values and is passionate about diversity and inclusivity.Whilst our recruitment decisions are always based on merit andsuitability we welcome and encourage applications from qualifiedcandidates including those from underrepresented groups such asthose from ethnically diverse backgrounds women those from theLGBTQ community and those withdisabilities.

SafeguardingStatement

Brentford FC iscommitted to equality the safeguarding and welfare of all childrenand adults at risk. This responsibility is shared by all staff andvolunteers at the club safeguarding is everyones responsibility.Staff will be required to undertake regular safeguarding trainingto enable and reinforce a proactive approach to safeguarding. Thisrole requires the post holder to apply all relevant policies anduphold the clubs commitment to safeguarding vulnerable people toensure a safe environment for all. This includes the promptreporting of any safeguarding concern to the safeguardingteam.

At Brentford FC we want everyone to feelvalued and included. Therefore we will do what we can to supportapplicants with disabilities and longterm health conditions as partof our application process. If you require any adjustments orsupport please contact us on and we will do our best to accommodateyour requirements in line with the Equality Act2010.

The roleof the InfrastructureManager

Brentford FC has anexciting opportunity for an experienced Infrastructure manager tohelp drive forward all infrastructure projects at the GTech Stadiumtraining ground and Head office.

TheInfrastructure Manager assumes responsibility for the planningdevelopment and management of the Technology Infrastructure& Network across Brentford Football Club. The role involvesan enterprise and strategic approach to improve existing operationsand technology through the development of associated roadmaps andplans implementation of innovative technology to support rollout ofapplications and daytoday management of their immediate team. TheInfrastructure Manager translates high level requirements intofeasible robust technical solutions and supports the Head ofservice delivery in commercial and strategic developments viatechnical insight and proof ofconcept.

MainAccountabilities

• Leadand manage technology infrastructure projects from conception tocompletion. Develop detailed project plans monitor progress andadjust as necessary to ensure successfulcompletion.

• Linemanagement of the IT Infrastructure team including any associatedoutsourcedprovision

• Planningmanaging maintaining measuring and securing a gold standard networkacross all sites stadium offices and training ground alongside ourManaged service provider(MSP)

• Innovation: Workwith all departments to provide subject matter expertise toidentify modern technology to support the Clubs infrastructure andoperations

• SolutionsArchitecture: design of infrastructure and network layers specificto individual solutions (such as CRM (Customer RelationshipManagement) Sales Force ERP)

• Network Planning:Planning of voice and data services across the Clubs technologyestate

• Network Design:Design of networks to future proof the Club for future growth forboth new applications and recent technologies (e.g. DigitalStadium)

• Responsibilityfor the continuous improvement strategy for all aspects of ITinfrastructureprovision

• Capacityplanning and availability management reporting from ourMSP

• Work with multipleinternal and external stakeholders to ensure the estate meetscompliance availability and security requirements and is kept up todate as technology advances (such as PCI ISO 27001 GDPR (GeneralData Protection Regulation) and Cyber Essentials and CyberEssentials Plus)

• Developand implement strategies to manage and mitigate risks within the ITinfrastructure.

• Workingwith internal project and thirdparty development teams to ensureprocesses are effective in supporting a highperformance projectdelivery pipeline.

• Workclosely with the MSP and system providers to develop and manage arobust disaster recovery plan ensuring the IT infrastructure canquickly recover in the event of a system failure or dataloss.

• Maintain networkinfrastructure roadmaps and provide input into the TechnologyStrategy project portfolio and capital expenditureprocesses.

• Undertake suchother duties as maybe required from time to time as are consistentwith the responsibilities of therole.

General ClubAccountabilities

• Toensure compliance with all relevant Club policies including healthand safety policies and with specific reference to the dataregulations (GDPR and PECR)
• To ensurecompliance with all relevant legal regulatory ethical and socialrequirements
• To build and maintain good workingrelationships both internally and externally always maintaining aprofessional image when representing BrentfordFC
• To keep confidential any information gainedregarding the Club and its personnel.
• To alwaysmaintain a flexible approach to work
• To ensurecompliance with the Clubs Code of Conduct.
• Toensure compliance with the Clubs Safeguarding Policy andprocesses.

PersonSpecification Essential Technicalrequirements

• Firsthandexposure to managing a blended service environmentCloud/Apps/Software across a diverse supply base (e.g. managedservices outsourced offshore)
• Thoroughunderstanding of Change Management and Change Advisory Board (CAB)processes.
• Credible firsthand networkmanagement experience and competence with HP/Aruba technologies inparticular advanced HP routing and switching preferably withknowledge of identitybased network designs 802.11x and Macauthentication bypassmethodology.

• ITILcertified to version 2 or 3.

• Microsoft certifiedeither MCP or above.

• CCNApreferable

• Good workingknowledge of the following.
  • Microsoft Windowsdesktop and server software
  • Microsoft SQL 2012onwards
  • Type 1 and type 2 hypervisors andVMware
  • Microsoft Office 365 including Teams andIntune/Endpoint manager.
  • MicrosoftAzure
  • MAC O/S Mojave andupwards
• Knowledge ofSophos firewalls in HA pairs at remote sites VPN and webbasedfiltering
• Cloud based telephony experience aswell as NEC 3CX services.
• Exposure to workingwith HD wireless networks.
• Working knowledgeof Security frameworks (PCI ISO 27001 Cyber Essentials CyberEssentials Plus)
• Working knowledge andsuccessful implementation of mediumscale rolloutprojects
• Knowledge of patching and automatedsoftware deployment mechanisms
• Ability togenerate comprehensive monthly reports on patch management andcompliance status.
• Exposure to backupmethodologies and successful implementation whether on prem/cloudor blended approach.
• Working knowledge of MDM(Mobile Device Management) based solutions for mobiletelephony.
• Competency in rolling out andsupporting MFA/2FAsolutions.

PersonSpecification DesirableCharacteristics

• Demonstrableexperience of management/supervisory roles within an ITInfrastructure team

• Strongcommunications skills both written andverbal

• Demonstrableclientdriven approach and proven experience of managing a diverserange of stakeholder relationships including at senior managementlevel.

• Demonstrableleadership skills personal credibility and trustedleader

• Demonstrate provenline management experience driving a culture of personalaccountability and ownership.
• Strong andeffective organisational and time management skills and ability toorganise others.
• Experience with internaltraining and personal development plans
• Abilityto present sometimes complex technical issues in a confident andclear manner to colleagues at all levels/Ability to workeffectively both alone and as part of ateam.
• Ability to meet the highest professionalstandards of operation andservice.
• Clientfocused approach with anunderstanding of client requirements
• Collaborative approach with the ability totake on tasks outside of the role whenrequired.
• Ability to effectively problem solvewhen working in highly pressurisedenvironments.
• Ability to work out of hours on arotational basis.
• Candidate must align withBrentford FC values andculture.