Reservations Team Leader

1 month ago


London, United Kingdom Regional Office United Kingdom Full time

Department: Reservations

Job Level: Team Leader

Job Type: Full Time

Hours per week: 40

Job Reference: req11032

Date Posted: 7 May

Reservations Team Leader

PPHE Hotel Group is an international hospitality real estate company, our primary focus is full-service upscale, upper upscale and lifestyle hotels and great customer service

We are looking for an enthusiastic, passionate, and committed Reservations Team Leader, with:

  • Experience leading a team within the Hospitality Industry and/or a call centre environment
  • Experience working with Opera PMS and/or Five9 Contact Centre solution is desired but not essential, as full training will be provided
  • Upbeat, positive, and inspiring attitude. Ability to remain calm, patient, and polite if receiving customer feedback.
  • Excellent communication skills, both verbal and written English (Dutch or other languages are not required, but an advantage)
  • Highly organised with the ability to prioritise, multitask and problem solve
  • Able to work flexible shift patterns including some weekends & attend the office when required (advance notice will be provided)
Benefits for you as our Reservations Team Leader:
  • Package of £32,357 per annum
  • Equipment provided to ensure you are working comfortably at home.
  • 30 Days of holiday a year (inclusive of bank holidays) increasing with years of service
  • Flexible access to salary through our Wagestream platform
  • Open & transparent communication culture
  • Exclusive discounts for PPHE & Radisson Hotels worldwide
  • Exclusive discounts for Hotel Restaurants
  • Complimentary lunch whilst working from the office.
  • Access to our Benefithub discount platform
  • Access to Vitality at work
If this sounds like the right role for you, apply now

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