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Key Administrator

3 months ago

Leeds, United Kingdom Ground Control Full time

Join us, we’re an Investors in People Silver Standard Company

What you’ll achieve:

Manage Contract Administrators (if required), delegate tasks to meet/exceed KPIs. Monitor and evaluate team performance, conduct appraisals, develop future Key Account Managers. Understand client and operational team needs; communicate expectations to the business. Document and review procedures through the Integrated Management System (IMS). Handle customer, client, and internal inquiries promptly and professionally; keep stakeholders informed. Oversee regional invoicing, meet sales targets, resolve or escalate issues. Manage purchasing and invoicing for field teams and suppliers; maintain accurate records. Demonstrate strong commercial awareness, challenge according to Golden Rules, policies, and procedures. Participate in financial reviews; understand cost implications and impact on Profit & Loss. Maintain accurate data records for clients and operational teams; ensure clear operational and financial views. Ensure professional, timely quotes, reporting, and communications; update systems as needed. Proactively solve or escalate issues; seek guidance when necessary. Exhibit excellent time management, self-manage workload, manage emails, and return calls promptly. Prepare for and attend client and internal meetings; discuss current situations, issues, and future plans. Manage client and customer feedback; coordinate with line manager. Ensure consistent service during holidays and sickness; support other departments as needed. Model outstanding customer service; maintain a positive and professional attitude in all interactions.

What we are looking for:

Strong IT skills and proficiency in Microsoft applications, especially Outlook, Excel and Power BI. Strong management and leadership skills, including effective decision making, delegation, listening, mentoring, relationship and team building Confident in written and oral communication - to be able to converse professionally with internal and external stakeholders at all levels and demonstrate excellent customer service skills. Organised and self-managing with excellent time management skills and the ability to prioritise and thrive in a fast-paced role. Strong commercial awareness and an eye for detail. Be able to use your initiative, take the lead, be pro-active and assertive when necessary to ensure results

What we offer:

At Ground Control we believe in creating an inspirational environment , and rewarding our employees for their hard work. We offer a wide-ranging benefits program , supporting you to realise your full potential, and are proud to be recognised as a great place to work:

Awards, Accolades and Culture 

We have been awarded ‘world-class’ status for employee engagement in the 2023 best companies results, ranking at #16 in the ‘Top 100 Large Companies to Work For’ league table. Certified B-Corp Accredited, Ground Control has been certified by B Lab, the not-for-profit behind the B Corp movement, as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit. We inclusively support ‘The Race at Work Charter’, ‘Ban the Box’, ‘The Armed Forces Covenant’ and are ‘Disability Confident' We invest 5% of our profits into the Evergreen Fund, an investment fund dedicated to sustainability and environmental initiatives.
By 2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and working towards achieving carbon net zero after becoming carbon neutral in 2020. 2 personal choice volunteering days with your fundraising efforts matched up to £500

Perks and Benefits

Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere. Nursery Vouchers, Cycle to work scheme and Travel loans Medigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app A supportive, entrepreneurial working environment that fosters collaboration. Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays. Financial benefits include yearly bonus scheme, access to Wagestream and employee share options

How we work:

We put people at the centre of everything we do.
Everyone is welcome. We’re embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation, and innovation creates initiative. Together we’ll succeed in caring for each other, caring for our communities and caring for our Environment. Together, we’re stronger.

#INDHP

Agency Notice

Ground Control does not accept unsolicited agency resumes/ CV’s

Please do not forward resumes / CV’s to our job alias, employees, or any other company location.

Ground Control is not responsible for any fees related to unsolicited resumes.

Please contact the Talent Team for additional details