Assistant Operations Manager

2 months ago

SouthendonSea, United Kingdom CBW Staffing Solutions Full time
Assistant Operations Manager - Client Direct - City of London – Up to £52,000 per annum + bonus 
Exciting opportunity to work directly for a worldwide real estate company at an office situated near Leadenhall. The successful candidate will be required to provide efficient, professional business management and improvement support across the contract.   This is a trophy building and would suit someone who is currently working as a Building Manager/Facilities Manager within a corporate environment. This building houses law firms and financial tenants, similar building experiences would be desired but not essential.
Hours of Work:
  • Monday - Friday 
  • 8:30am-5pm
  • Office based near Leadenhall (5 days per week) 
  • Permanent position  
Key Duties   People
  • Maintain positive working relationships with occupier contacts ensuring a professional approach is always taken.
  • Ensure a customer focused service is consistently provided to the occupiers through forward planning and good communication with all stakeholders.
  • Maintain positive working relationships with all members of the property management team and contracted staff to achieve a collaborative approach in the day-to-day operations of the property.
  • Ensure any communication received regarding the property services is dealt with in a timely and efficient manner.
  • To carry out any other reasonable duties as requested from time to time by the Management team.
Financial
  • Maintain proper records of expenditure and spending commitments, using appropriate technology provided.
  • Support the service charge management processes, actively participating in the regular review of expenditure against forecasts, managing queries and providing written budgetary reports where instructed.
  • Check and sign contractor invoices, making sure that works are complete to an acceptable standard and ensure invoices are processed in a timely manner.
  • Assist in the tender and collation processes of service contracts
  • Support the management of soft service contracts including but not limited to cleaning, security, reception, mail room, landscaping, pest control and waste management services.
  • Carry out regular inspections of the landlord services to ensure standards are being maintained by the wider team, reporting deficiencies observed and working with the wider team to address these.
  • Manage small repairs and projects to ensure they are planned, coordinated, supervised and completed in a timely manner and to the agreed budget.
  • Ensure the presentation of the property and front of house services are always of the highest order. Actively audit and make recommendations for continual improvement.
  • Take a lead role in maintaining an online statutory compliance reporting system, coordinate upcoming inspections and the logistics of each visit in a timely manner.
  • Maintain clear records of actions arising from statutory inspections and audits, record works undertaken to address these using the online compliance system. Provide regular reports on statutory compliance.
  • Work closely with the management to coordinate training course bookings for all members of the team and communicate course details to delegates. Maintain an online training compliance system.
  • Coordinate disruptive task communications ensuring occupiers receive clear, concise and timely notifications.
  • Actively participate in the planning, implementation, monitoring and reporting of sustainability and corporate social responsibility initiatives.
  • Actively support the corporate and marketing events for the property.
Package

  • Up to £52,000 per annum (dependant on experience)
  • 25 days annual leave + bank holidays
  • Employer Pension Contribution of 7.5%
  • BUPA Private Medical and Dental – with family upgrade available
  • EAP
  • Health Assessments every 2 years
  • Life Assurance – 4x times salary
  • Income Protection
  • Critical Illness Insurance
  • Travel Insurance
  • Will Writing
  • Annual Eyesight tests and flu vaccinations
  • Enhanced family leave pay
  • Sponsorship for professional /educational studies
  • Industry leading training scheme
  • Discounts and cash backs across retail, travel, entertainment etc.
Essential requirements
  • Minimum of 4 years’ experience in a property or facilities management environment.
  • Demonstrable supervisory responsibilities in past positions held.
  • Experience in managing/supervising front of house services - security, cleaning, window cleaning, reception, etc.
  • Plan and chair contractor performance reviews and tenant 1-1 meetings
  • Experience in managing financial processes including purchase orders and invoicing processes.
  • An understanding of statutory compliance and risk management.
  • An understanding of permit to work systems and processes.
  • Able to complete own work under minimal management, use own initiative and make decisions as required.
  • Experience in managing data systems and processes.
  • Excellent computer literacy and advanced knowledge of Microsoft Office package.
  • Effective communication skills, both verbal and written.
  • Professional, presentable, articulate and confident.
  • High level of time management and organisational skills.
  • Pro-active and positive “can do” approach.
  • Customer focused approach.
Desirable 
  • A level qualification or an NVQ in a relevant subject.
  • IOSH / BIFM qualification.
  • Good understanding of contractor interfacing.
  • Good understanding of Tenant/Landlord relationships.
  • An understanding of building systems.
  • Experience in managing small work projects.
  • Is conscious of the importance of process.
Please send your CV to Abbie at CBW Staffing Solutions

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