International Trade Operations Assistant

5 days ago


SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time
International Trade Operations Assistant

We are looking for an experienced International Trade Operations Assistant to join CV-Library's team. As a key member of our operations department, you will be responsible for managing fast-paced shared mailboxes, booking and handling jobs through our TMS/workflow dashboard, and communicating with customers, external suppliers, and government bodies.

Key Responsibilities:
  1. Manage Shared Mailboxes: Oversee the efficient management of shared mailboxes, ensuring timely processing and resolution of inquiries.
  2. Job Booking and Handling: Utilize our TMS/workflow dashboard to book and handle jobs, maintaining accuracy and meeting deadlines.
  3. Customer and Supplier Communication: Effectively communicate with customers, external suppliers, and government bodies, providing exceptional customer service and resolving issues promptly.
  4. Shipment Operation: Operate our in-house systems to manage shipments, ensuring compliance with customs regulations and procedures.
  5. Duty/VAT Invoicing: Log Duty/VAT invoicing requests to a central database, maintaining accurate records and adhering to regulatory requirements.
  6. Finance Support: Assist with finance-related queries both internally and externally, providing expertise and guidance as needed.
  7. Customer Service: Deliver high levels of customer service, responding to inquiries and resolving issues in a professional and timely manner.
  8. Commercial Awareness: Support commercial awareness and the management team, contributing to business growth and development.
  9. Team Support: Collaborate with colleagues in other departments, providing assistance and support as required.
  10. Customs Compliance: Ensure customs compliance is maintained, adhering to regulatory requirements and procedures.
Requirements:
  1. Import/Export Freight Knowledge: Possess a good understanding of import/export freight procedures.
  2. Time Management: Demonstrate the ability to work to demanding deadlines, prioritizing tasks and managing time effectively.
  3. Communication Skills: Exhibit excellent telephone manner and communication skills, interacting with customers, suppliers, and government bodies.
  4. Computer Literacy: Be computer literate in Microsoft Office, utilizing software applications to perform job duties.
  5. Attention to Detail: Display excellent attention to detail, maintaining accurate records and ensuring precision in work.
  6. Flexibility: Demonstrate a flexible approach and attitude, adapting to changing circumstances and priorities.
  7. Initiative and Teamwork: Show the ability to work on own initiative and as part of a team, collaborating with colleagues to achieve goals.
  8. Organizational Skills: Exhibit excellent organizational skills, including record keeping and data management.
  9. Problem-Solving: Demonstrate problem-solving and critical thinking skills, resolving complex issues and improving processes.

This role offers an estimated salary of £38,000 per annum.



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