Ward Clerk

Job summary

Ward Clerk - Band 2

Brooklands Hospital - Inpatient wards.

hours per week - Monday to Friday

We are looking to recruit to an administrative support role largely based on in-patient wards located at Brooklands Hospital for the Learning Disabilities and Autism Directorate.

Brooklands is a purpose built hospital, consisting of seven specialist separate units, providing inpatient assessment and treatments services to adults and children who are living with a learning disability. It is a Centre of Excellence and hosts a several different services as detailed below.

Learning Disability Assessment and Treatment Service Medium Secure Learning Disability Service (male) Low Secure Learning Disability Service (male) Low Secure Learning Disability Service (female) Young Persons' Learning Disability Service Adolescent Learning Disability Service Autism unit

The service accepts patients from the West and East Midlands region and beyond.

Main duties of the job

The post-holder will be required to work within an integrated and skill mixed team, providing an effective and efficient admin support to clinical staff across the site. You will be required to learn different admin functions in order to provide input to the clinical and admin teams. Due to the nature of the role you must be able to multi-task under pressure and work autonomously and flexibly to meet the needs of the service. This will be an interesting and varied role and we are, therefore, looking for individuals with a positive approach to change and who are supportive of service improvements. There is an expectation that within time, you will be able to move across wards in line with service needs.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

About us

Join our team and enjoy the following rewards:

Annual leave starting at 27 days + 8 BHs, rising to 33 days + 8, Generous pension scheme, Childcare vouchers, Health and Wellbeing offers for staff, Reimbursement of eyesight checks, Employee assistance programme (counselling, financial/legal support, etc), On-line learning + qualification development programmes, Coaching support, Success awards, including long service vouchers, etc...

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

Job description

Job responsibilities

The post-holder will need to share our values of compassion, respect and empathy towards service users, carers, and colleagues whilst maintaining the highest standards of courtesy, confidentiality and tact. In addition, you will need to have appropriate computer skills to be able to undertake data inputting, collation of information, use of e-mails, etc. Full training will be provided for systems use, eg Carenotes (patient system), tracking, etc.

Please note that the successful candidate will require a DBS check.

Any applicants will be shortlisted and interviewed in accordance with the Trusts Recruitment and Selection Policy.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Person Specification

Essential Criteria

Essential

oGood communication / customer care skills both written and verbal demonstrating sympathy and compassion oStandard keyboard / IT skills oUnderstand confidentiality and apply the principles in every day working practice oAbility to pay attention to detail where there are predictable interruptions to the work pattern oAbility to pay attention to detail where there are predictable interruptions to the work pattern oAbility to deal with stressful situations and sensitive issues oExperience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) oWork effectively and flexibly as part of a team to meet the needs of the services

Desirable

oQCF Customer Service Level 2 oQCF Business Administration Level 2

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