Scheduler/Business Support

1 month ago

Redruth, United Kingdom Corserv Full time

We are looking for a responsible and motivated administrator to provide business support administration to a team of care professionals at the Corserv Care STEPS service.

The Business Support Assistant will provide support to a team of operational staff and managers providing care and support to people in their own homes. You will assist the community care supervisors with the scheduling, referrals and other administrative processes involved with taking on new customers.

The role involves preparing planned schedules of care work but also adjusting schedules on a day-to-day basis in response to short notice sickness/absence, to accommodate new referrals, as a result of any other changing circumstance. Setting up new referrals on total mobile and all admin around this process. Crucially, this team will ensure that all care visits are covered and that no missed visits occur.

This role will also provide support to care support workers in the form of handling incoming calls into the office and dealing with day-to-day enquiries as well as supporting the wider team with any required administration related tasks. 

About Us

Corserv Care is one of the most highly regarded, trusted and well-known companies in the Southwest. CORSERV is committed to contributing to sustainable economic growth, resilience and safer communities in Cornwall. We are a wholly owned Cornwall Council company that has successfully been trading in the open market for a number of years. With a turnover of approximately £m pa and employing some fulltime staff, we are considered to be a major employer in Cornwall.

Corserv Care is a division of Corserv Solutions Ltd that is part of the Corserv Group. The company brings together existing services STEPS, Care & Support (long term home care), Lifeline Assistive Living Services and Trefula House nursing home.

The focus of the company is the delivery of high quality, personalised care in partnership with health and the voluntary community. Our services are key in supporting health and social care in Cornwall, and our focus is very much supporting people’s independence, whilst offering a TEC enabled approach. Working on the frontier between health and social care, you’ll be helping individuals focus on building their strengths and achieving their goals

Corserv Care is committed to safeguarding and is and is an equal opportunities employer.

The STEPS service provides short term Reablement support to people in the community following some sort of health or social care crisis. 

Whilst Care & Support provides long term personal care support which may also include reablement to adults in their own home who have been assessed as needing long term assistance.

 Both Services play a pivotal role in discharge pathways, providing essential services to ensure flow across the Health and Social care systems in Cornwall. 

The aims of both services are:

To promote the wellbeing and independence of individuals To work with the NHS, service users, carers and other agencies to avoid unnecessary admission to hospital or inappropriate placement on leaving hospital To maximise the health status and thus the independence of the people we support and to motivate people where their ability to improve is possible

We aspire to maximise individual independence and promotion of self-care so that people’s personal goals and outcomes are achieved by using personalised Reablement plans and working in partnership with other agencies.

You will need: 

Ability to manage and prioritise workload/projects whilst under pressure to meet deadlines. Strong organisational skills and excellent attention to detail.

Evidence of educational achievement – minimum of GCSE’ s grade C or above or equivalent level vocational qualification.

Demonstrates good writing and numeracy skills with the ability to write clear reports to be able to fulfil the obligations of the role.

Proficient in the use of office software packages.

Experience of working as part of a team, demonstrating an ability to work on own initiative but also to accept direction and supervision.

Our offer to you:

Salary: £ , - £,

Working Hours:  per week, am to pm Monday to Friday

Contract Type:  Permanent

Base:  Scorrier

Working with us you will have an employee benefits package that includes:

Pension:  A generous pension scheme with employer contribution. 

Holiday:  Starting at days and increasing to with service (pro-rata if part-time) with option to purchase additional, plus bank holidays. 

Access to Employee Discount Scheme, Blue Light card and Vectis card:  All provide various discount on groceries, household bills, holidays and much more.

Access to dedicated Wellbeing support. 

Opportunities:  We offer opportunities to progress and develop a rewarding career. We aim to support our employees and help them find their dream role within Corserv Care.

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Basic DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

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