Rapid Response Co-ordinator

2 months ago

Bridgwater, United Kingdom Somerset NHS Foundation Trust Full time

Job summary

The post holder is suitable for a Registered Nurse, Allied Health Professional or Paramedic with a broad general experience as a qualified professional.

The Rapid Response Coordinating Centre is responsible for the triaging of referrals, telephone calls and the daily management of the Centre between the hours of 08:00-21:00 seven days a week. The Centre will be responsible for triaging referrals on to unplanned caseload, identifying the most appropriate professional to see the patient, allocating visits and liaising with clinical staff. The candidate will be responsible for signposting patients and or their carers or relatives to the provision of accurate healthcare information, selfcare or health improvement advice or, where applicable, referral to the appropriate level and location of care, to meet the holistic and therapeutic requirements of the patient or carer. The candidate is responsible for the management and clinical supervision of junior staff and quality audits.

The successful candidate will act as an autonomous practitioner, within their boundaries of clinical practice with the freedom to make clinical decisions based wholly on their experience, knowledge and analytical skills used during the telephone triage and remote assessment process with calls of an urgent nature to patients and/or their carers/relatives resulting in a safe and appropriate clinical decision that reflects their clinical need.

Main duties of the job

The Band 6 Clinical Coordinator will have the following responsibilities:

*Will be responsible for the effective management of the coordination centre

*Will be responsible for the day to day management of the team as appropriate for the coordination centre

*Will be required to assist in leadership and development of staff in the team and to act as a positive role model for more junior members of staff

*You will be responsible for holding team meetings

*Will be responsible for the implementation of service development and transformation, including audits

*Will ensure that all staff in the team act in accordance with Trust HR and other relevant policies, along with the appropriate professional code of conduct

*Will be required to deputise for the line manager in their absence (Band 7)

*Will may be required to do clinical visits

*Will be required to oversee safer staffing levels and decide when bank is required

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone

Job description

Job responsibilities

Rapid Response is a service which aims to meet patients' urgent care needs at home by providing urgent clinical, therapy or support interventions to keep a patient in their place of residence, which is key in improving patient outcomes, preventing avoidable hospital admissions and delivering NHS strategic priorities.

The service is part of the new Urgent Community Response agenda and will respond within two hours of a referral to meet the UCR national guidelines. Part of the UCR agenda is to respond to non-injured patients who have fallen within two hours of referral. In line with national rollout of the two-hour standard, the UCR service is provided 8am to 8pm, seven days a week across Somerset. The Rapid Response service is provided between 8am to 11pm. The UCR service requires the submission of data returns to the Community Services Data Set to demonstrate the achievement of the two-hour standard.

The team is made up of Admin, Healthcare Support Workers, Student Nurses/Occupational Therapists/Physio Therapists, Trainee Nursing Associates, Assistant Practitioners, Trainee Assistant Practitioners, Rehab Assistants, Paramedic, Registered Nurses, Occupational Therapists and Physiotherapists. Rapid Response has greater connections with the multidisciplinary networks such as Hospital at Home, GPs, Health Coaches, Voluntary Sector, Social Care, Mental Health teams, Acute Colleagues, Community Nursing and Rehab Teams, Palliative care colleagues, Care agencies, ACPs, 111 OOHs and SWAST.

Person Specification

Qualifications

Essential

Please see the job description but we require candidates to have Relevant degree or equivalent qualificationAppropriately registered with the NMC or HPC as per post requirements.Evidence of continuing professional development

Experience

Essential

Demonstrable leadership experience, which enables the post holder to function at a Band 6 LevelPrevious community experience with a good understanding of intermediate care

Additional Criteria

Essential

Please see the person sepcification.

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