Head of Customer Success EMEA

3 weeks ago

Croydon, United Kingdom Janes Full time

Janes enables militaries, governments, and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies, and markets.

Linking millions of assured data points, Janes data model creates a framework of interconnected open source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly.

Janes are looking for a Head of Customer Success- EMEA to play a pivotal role in shaping and executing our customer success strategy across the EMEA region. Leading a team you will champion customer success initiatives, drive adoption and ensure the success and satisfaction of our valued customers.

As Head of Customer Success- EMEA you will be responsible for:-

Leading the CSM Team across EMEA to ensure best practice and CSM excellence is achieved in line with Janes standards in order to deliver C2V for Janes Clients Maximise the value the customer generates by utilizing Janes content and data subscribed to through enhanced knowledge transfer Reduce churn and pro-actively identify/mitigate risks through early intervention Develop and maintain an engaged user community by understanding client workflows and requirements handling requests, comments and concerns Work with the Sales team to identify and capture any new/up sell opportunities Undertake end user community surveys and socialise feedback within Janes following up on any actions when required to ensure training meets and enhances clients expectations of Janes Lead the development and implementation of user community engagement strategies including case studies and scenario modelling for sharing best practice Support and Co-ordinate (with Account Managers) internal Stakeholders and external engagements Support the testing of new products and the development of existing products Collaborate with Marketing to develop user promotions and support client engagement initiatives Reporting to LT on key performance metrics and fully utilizing CSM/Sales tool sets (Asana/Salesforce/and others) Support individuals development through managing performance and conducting regular reviews including coaching and mentoring Support the recruitment and onboarding of new colleagues Work with internal stakeholders to continue to further develop systems and processes to support success including providing solutions to remove roadblocks and challenges Operate efficiently and effectively (manage costs/ROI)

Requirements

The ideal skills and experience for this role are:-

Demonstrable experience within a Lead Customer Success Management role Considerable experience in a data service provider and/or within the Aerospace and defence military sectors (preferable) Proven track record in People Leadership and managing performance Proven track record in an independent working environment Excellent communication and presentation skills both virtually and in person Experience of leading through changing environments Proven administrative skills Former Military/Government experience (preferable) Experience of balancing ‘hard line’ and ‘soft line’ reporting IT experience/competency working with online toolsets

Benefits

27 days of annual leave Healthy half ( day leave every 6 months for wellbeing) Leave- study/ volunteer/ reserve forces Pension plan (6% employer contribution)  Private medical insurance – Vitality Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) Paternity (100% of basic salary for 6 weeks)  Life cover In-office gym Learning and Development- GoodHabitz access

  • Head of Financial Management

    2 days ago

    Croydon, United Kingdom United Response Full time

    **ROLE**: Head of Finance Management **HOURS**: 35 hours per week **Salary**: £70,000 pus benefits **Hybrid** Head of Finance Management reporting into the Director of Finance, you will lead United Response's central finance team, ensuring that a high-quality and customer-focused service is maintained in all areas. **Key Duties to include**: -...

  • Customer Advisor

    7 days ago

    Croydon, United Kingdom Hewitts of Croydon Full time

    **Role**: Our Customer Advisors must be approachable, knowledgeable and helpful. Previous Retail experience is preferred, but not essential. We will consider applicants that don't have previous retail experience, as long as they can show a strong work ethic, good attitude and initiative. As the face of the company, good service and experience begins and ends...

  • Customer Service Contact Centre

    7 days ago

    Croydon, United Kingdom Bridge of Hope Full time

    Customer service inbound telephone calls Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

  • Head of Computer Science

    4 weeks ago

    Croydon, United Kingdom Orchard Park High School Full time

    We are looking for a Head of Computer Science to support, hold accountable, develop and lead on Computer Science across KS3 & KS4. This is an exciting opportunity to join Orchard Park High School and become an integral member of our team.Computer Science is popular and successful at our school.  We are fortunate to have excellent ICT facilities and highly...

  • Assistant Head

    2 days ago

    Croydon, United Kingdom John Whitgift Foundation Full time

    **Required for September 2023** **Full time/Permanent Position** Old Palace of John Whitgift School is seeking to appoint an outstanding individual to the new position of Assistant Head (Director of Sixth Form). Old Palace is a very successful independent school based in Croydon, Surrey, educating girls aged 3 to 18 across our Prep and Senior Schools. The...

  • Head of Year

    3 weeks ago

    Croydon, United Kingdom Wayman Group Full time

    Head of Year for a Thriving Secondary School in CroydonWayman EducationWayman Education is a distinguished recruitment agency based in London, specializing in connecting exceptional teachers with outstanding secondary schools, primary schools, and sixth form colleges across all sectors. We pride ourselves on providing our candidates with a comprehensive...

  • Head of Computer Science

    4 weeks ago

    Croydon, Greater London, United Kingdom Orchard Park High School Full time

    We are looking for a Head of Computer Science to support, hold accountable, develop and lead on Computer Science across KS3 & KS4. This is an exciting opportunity to join Orchard Park High School and become an integral member of our team.Computer Science is popular and successful at our school. We are fortunate to have excellent ICT facilities and highly...

  • Head of Operational Finance

    3 weeks ago

    Croydon, United Kingdom Barclay Meade Full time

    Job Specification: Head of Operational FinanceJob Purpose: The Head of Operational Finance will play a crucial role in managing internal financial operations and reporting for the Federation, ensuring accuracy, completeness, and timeliness. This position will provide financial support and guidance to Head Office departments, schools, and the Federation...

  • Head of Humanities

    4 weeks ago

    Croydon, United Kingdom Wayman Education Full time

    Head of Humanities - Large Academy Chain Wayman-Education is proud to partner with a highly regarded Large Academy Chain in Croydon, South London, to recruit an inspiring and experienced Head of Humanities. In this pivotal leadership role, you will have the opportunity to shape the direction of the Humanities department, specializing in either Geography,...

  • Head of History

    3 weeks ago

    Croydon, United Kingdom Wayman Group Full time

    Head of History for an outstanding secondary school in Croydon, South London.About the SchoolThis vibrant and inclusive secondary school is committed to providing all students with an exceptional education. The school has a strong academic record and a rich history of success.About the RoleWe are seeking an enthusiastic and experienced history teacher to...

  • Head of Humanities

    3 weeks ago

    Croydon, United Kingdom Wayman Education Full time

    Head of Humanities - Large Academy ChainWayman-Education is proud to partner with a highly regarded Large Academy Chain in Croydon, South London, to recruit an inspiring and experienced Head of Humanities. In this pivotal leadership role, you will have the opportunity to shape the direction of the Humanities department, specializing in either Geography,...

  • Customer Services Administrator

    2 weeks ago

    Croydon, Cambridgeshire, United Kingdom Randstad Staffing Full time

    Customer Services Administrator - Croydon Company profile HML is part of the Vegner Group of Companies. The Vegner Group is a property service group established in 1991. With over 30 years' experience the business specialises in the management of blocks of flats and offers other related services such as insurance broking, lettings management,...

  • Head of RE

    4 weeks ago

    Croydon, United Kingdom Orchard Park High School Full time

    We are looking for a Head of Religious Studies to join Orchard Park High School and become an integral member of our team.Greenshaw Learning Trust is a highly successful multi academy trust that provides excellent quality, comprehensive, non-selective and inclusive education through primary schools and secondary schools. Our schools are based in London,...

  • Head of Property Services

    3 weeks ago

    Croydon, United Kingdom Caridon Group Full time

    Head of Property ServicesLocation: CroydonSalary: £60,000 to £65,000 We're looking for a Head of Property Services to manage the operational R&M service across our portfolio in England, ensuring performance against budget, operational KPIs, priorities and compliance requirements are met, safeguarding our position in respect of legal disrepair and risk...

  • Head of Maths Outstanding Ofsted School September

    2 weeks ago

    Croydon, United Kingdom Wayman Learning Trust Full time

    **Head of Maths - Be Part of an Outstanding School in Croydon (Start September 2024)**: **We are a leading education recruitment consultancy, and we are thrilled to partner with a prestigious school to find their next Head of Maths.** This is an exceptional opportunity for an experienced and passionate leader to make a significant impact on student outcomes...

  • Head of RE

    4 weeks ago

    Croydon, Greater London, United Kingdom Orchard Park High School Full time

    We are looking for a Head of Religious Studies to join Orchard Park High School and become an integral member of our team.Greenshaw Learning Trust is a highly successful multi academy trust that provides excellent quality, comprehensive, non-selective and inclusive education through primary schools and secondary schools. Our schools are based in London,...

  • Head of English

    4 weeks ago

    Croydon, United Kingdom Orchard Park High School Full time

    We are looking for a Head of English to join Orchard Park High School and become an integral member of our team.Our English department is hugely successful. The curriculum is vigorous, thoroughly sourced with booklets, assemblies and teacher guides. We cover a broad range of texts from across time and constantly develop the subject knowledge of staff in the...

  • Head of Music

    7 days ago

    Croydon, United Kingdom Harris Federation Full time

    **Summary** Are you a passionate teacher looking for your next step? We are looking for a qualified, experienced teacher to join Harris City Academy Crystal Palace as Head of Music. **About Us** Harris City Academy Crystal Palace is a mixed Academy for 1,300 students aged 11-18, with a large sixth form of nearly 400 students. The Academy has three...

  • Head of Contracts and Operations

    3 days ago

    Croydon, United Kingdom Off The Record Youth Counselling Croydon Full time

    The Head of Contracts & Operations is a new senior strategic management role responsible for the strategic management/oversight of Off the Records central services including finance, admin, data and premises. The postholder will line manage two Finance Officers, the Senior Administration Manager & the Data Manager and will carry ultimate senior management...

  • Head of Art Secondary School September Start

    6 days ago

    Croydon, United Kingdom Wayman Learning Trust Full time

    **Head of Art - Highly Regarded Croydon Secondary School (Start Date: September 2024)**: **On Behalf of Our Client**: We are delighted to partner with a prestigious Croydon secondary school, renowned for its academic excellence and commitment to a well-rounded education, in their search for a dynamic and inspiring Head of Art. This is a full-time, permanent...