![Straumann Group](https://media.trabajo.org/img/noimg.jpg)
Digital Customer Success Manager
3 weeks ago
WE ARE STRAUMANN
Join us in our Dental Service Organization Unit (DSO) and become part of our EMEA DSO Team. The DSO Customer Success Manager (CSM) for PMS will enhance the service experience by providing guidance on how the practice can best utilize the CareStack™ software program. This service experience is based upon the financial outcomes of the client as well as other measures that occur within Practice Management Solutions. The Client Success Manager (CSM) provides regular feedback to the client on monthly Practice Roundup and/or Interim calls.
YOUR PROFILE
• Bachelor’s degree in business administration, life sciences or equivalent
• Deep DSO background in an operational role as a regional director working for a large DSO
• PMS power user and experience / understanding of main UK PMS systems, like Dentally, Exact, etc. and overall IT software landscape in UK DSOs (e.g. analytics and CRM solutions)
• Ability to manage teams and work independently to support customer needs.
• Great customer service skills and deep degree of patience
• Ability to do stage presentations and create compelling white papers around data from customer journeys
• Strong service skills
• Experience in working with a cross-functional or matrix environment
• Fluent English required, oral and written
• Dynamic, straight-forward and performance-driven professional with strong execution abilities, can-do attitude and customer focus
• Excellent communication and negotiation skills with ability to work in a multinational matrix organization
• Convincing personality with stamina and perseverance
• Self-starter with ability to develop things, using previous experience, institutionalizing processes without giving up entrepreneurship
• Passionate and creative team player with a strong sense of accountability
Role Mandate
• Relationship Management :
o Serve as the primary point of contact for assigned clients, building strong and lasting relationships based on trust and mutual success.
o Proactively engage with clients to understand their goals, challenges, and needs related to dental practice management, and offer tailored solutions and support.
• Retention and renewals
o Monitor client health and satisfaction levels, proactively addressing any issues or concerns to mitigate churn and identify opportunities for expansion within existing accounts.
o Client Onboarding and Training:
Lead the onboarding process for new clients, ensuring a smooth transition to our dental practice management software. Provide comprehensive training sessions to clients, both remotely and on-site when necessary, to ensure they fully understand the features and functionalities of our software.
• Customer advocacy :
o Act as the voice of the customer within the company, advocating for client needs and feedback to relevant internal teams, including product development and support. Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs.
Overall Tasks
• Facilitates the onboarding of new practices, as needed, to acclimate those practices for success in using the CareStack™ software product.
• Serves as a key leader for onboarding meetings and checklist management.
• Facilitates and host monthly Practice Roundup and/or Interim calls where opportunities are present by showcasing the preferred method of DATA - OBSERVATIONS - RECOMMENDATIONS to their respective clients.
• Collate data, as needed, identifying opportunities for improvement, and make recommendations for improvement to enhance the client's success.
• Serve as an advisor on transitioning process / process recommendations from clients to transactional teams wherever necessary.
• Track all customer escalations and present those to respective teams to bring closure to those cases.
• Review and audit customer escalations to identify an opportunity to prevent future escalations of the same or similar variety.
• Proctor and enable transactional teams to answer usual customer questions wherever possible.
• Work collaboratively on processes where transactional teams need assistance to close incidents and specific issues, assuring completeness and quality as outcomes.
• Ensures customer success by driving growth and preventing churn
• Proactively engages with customer and ensures customer satisfaction
• Initiate on-boarding (where required internal and partner offerings)
• Initiates training (executed by application team and 3rd party partner)
• Share knowledge & best practices
• Collaborate with Expert Level support team
• Identify retention risks and up-sell opportunities with the input offering-specific usage patterns and digital behavior
• Ensure efficient renewal process (where required align with the appropriate stakeholders)
• Give insights to define and develop customer roadmaps
OUR OFFER :
• A creative, inspired and engaged team on a mission: #More than Creating Smiles, Restoring Confidence
• The chance to create your footprint in the dental industry
• An informal, hands-on working environment with opportunities to grow - it's fun to work with us
Save
Equal Opportunity and Affirmative Action Employer (US applicants only)
Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.
Get notified for similar jobs
Sign up to receive job alerts
Success Successfully subscribed for similar jobs You have already subscribed for this job Failure Failed to subscribed for similar jobs
Success
Successfully subscribed for similar jobs
Failure
Get tailored job recommendations based on your interests.
profile icon ${profileData.firstName ? profileData.firstName.substring(0,1) : ''} ${profileData.firstName.substring(0,1)}
Hi ${profileData.firstName ? profileData.firstName : 'User'}, you've got a
${widgetBundle[fit.name] | pht : jobJobMatchsData[eachJob['jobSeqNo']][fit.name].data}
Match score for this job is unavailable at this moment
${socialProvider} Connected ${socialProvider} Connected
Find out how well you match this job
RESUME UPLOADED
In order to process your resume and provide job recommendations you must agree to our privacy policy and terms of service I have read and accept the and Save my resume and contact me for jobs that I may be a fit for Please accept terms of use and policy.
Choose your path
Either use your resume or tell us a little about yourselfor
or
Sign me up for company updates failure icon
Oops invalid format...
Oops...
Please upload one of the following file formats: pdf, docx, txt
Something went wrong.
Please try to upload your resume again
${widgetBundle['resumeUploadedMessage'] | pht:{"resumeName": profileData.resumeName}}
Sorry Something went wrong, please try again in a few minutes
But we noticed below information is missing from it.
Please complete the following:
We noticed below information is missing from it.
Please complete the following:
${widgetBundle['resumeUploadedMessage'] | pht:{"resumeName": profileData.resumeName}}
Sign in and keep your data for future visits
We never post anything without your permission success icon
Great
Your file is successfully uploaded Enjoy your personalized jobs reset icon By resetting personalizationyou will lose your personalized job recommendations
resume uploaded resume uploading Share This Opportunity
Profile recommendations
No recommendations found
Similar Jobs
Category Sales Posted Date 06/11/2024
Category Sales Posted Date 05/13/2024
Category Sales Posted Date 05/23/2024
Location Morbihan, France Category Sales Posted Date 05/14/2024
Category Sales Posted Date 05/29/2024
Category Sales Posted Date 05/31/2024
Category Sales Posted Date 04/08/2024
Category Sales Posted Date 04/29/2024
Category Sales Posted Date 05/27/2024
No recommendations found
Jobseekers Also Viewed
No recommendations found
-
Customer Success Executive
3 weeks ago
Gloucestershire, United Kingdom Claranet Full time**About The Role**: - Support reactive sales opportunities for revenue growth or retention of customers, ensuring enquiries are despatched to the correct internal owner - Administer Claranet’s Customer Feedback inbound activity to ensure that any customer contact is recorded and resolved within set SLAs and KPIs. - Takes ownership of customer feedback and...
-
Customer Success Manager
2 weeks ago
South Yorkshire, United Kingdom Ambis Full timeAre you stuck in ERP support but want to do more for your customers? You like helping customers but the application support role is a bit limited. This role is working as a customer success manager for an ERP software author. You will work with the Account managers (this is not a sales role) and you will deal with customers finding out what issues they...
-
Customer Success Specialist
2 months ago
Gloucestershire, United Kingdom Claranet Full time**About The Role**: **Essential Duties & Responsibilities**: - Leads customer proactive engagement with a subset of Claranet’s Corporate customers who contract services across Claranet’s portfolio of Hosting, Network, Communications and Security services - They will be aware and are measured against Service KPI’s and SLA’s - Able to manage customer...
-
Customer Success Sales Administrator
4 weeks ago
Gloucestershire, United Kingdom UCAS Full time**General information**: **Reference **:001072 **Publication start date **:20/01/2023 **Post Description**: Customer Success Sales Administrator **Closing date**: 03/02/2023 **Vacancy location**: **Location**: South West, Gloucestershire, Rosehill - Hybrid **Vacancy details**: **Job Profile**: Sales and Marketing - Customer Growth -...
-
Customer Care Manager
4 weeks ago
Swindon, South West, United Kingdom Bloor Homes - Customer Care Full timeCustomer Care ManagerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.We are recruiting Customer Care Manager in our South West Region in Swindon, in a busy, pivotal department. The role requires skill, delicacy and confidence....
-
Customer Success Manager
3 weeks ago
Fleet, Hampshire, South East, United Kingdom Spectrum IT Recruitment Full timeCustomer Success Manager Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Excellent opportunity for a passionate Customer Success Manager to join an excellent clients team based in Fleet, Hampshire. The successful candidate will be expected to grow overall satisfaction among our client's...
-
Customer Success Manager
1 month ago
South East England, United Kingdom Zetter Recruitment Full time €60,000Job Description Customer Success & Onboarding Manager (Start-up) - London - SaaS - AI Driven Solution The Company: Fast-growing VC backed A.I transformative SaaS platform. Achieving consistent YoY/MoM growth (100% inbound) Delivering a solution changing the way commercial functions operate across tech. The role: Manage client journey from onboarding...
-
Customer Success Manager
1 month ago
Oxford, South East, United Kingdom The Recruitment Group Full timeOur wonderful client, a successful, innovative and growing business in Oxford, are looking to add an Account Manager to their team.Ensure you read the information regarding this opportunity thoroughly before making an application.This role will be focussed on managing relationships with your range of clients to maximise customer success and service...
-
Customer Success Manager
4 weeks ago
South East England, United Kingdom Salt Full timeCustomer Success Manager (SaaS) - Hybrid - London Day rate: £150 - £175 Start: ASAP My client is looking for an enthusiastic Customer Success Manager to join on a long contract. Work in partnership with Account Managers to activate customer subscriptions and increase & accelerate adoption of other products.
-
Customer Care Co-ordinator
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full timeCustomer Care Co-ordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team...
-
Customer Care Co-ordinator
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full timeCustomer Care Co-ordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team...
-
Customer Care Co-ordinator
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full timeCustomer Care Co-ordinatorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team...
-
Customer Care Co-ordinator
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full timeCustomer Care Co-ordinatorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team...
-
Customer Success Executive
2 weeks ago
South Ferriby, United Kingdom RS Full timeAbout the role:This is a superb career opportunity to join a long set up highly successful PPE business unit of the RS Electrocomponents Company PLC, RS Safety Solutions pride themselves on their business culture and their commitment for people development.RS Safety Solutions part of the RS Electrocomponents Company PLC are looking for a confident, vibrant...
-
Digital Ba
2 weeks ago
Gloucestershire, United Kingdom Yolk Recruitment Full time**Digital Business Analyst** - **DV Clearance Required**: - **Up to £90,000 + 15% Bonus **-** 2 Stage Interview Process**: - **Manchester**: - London - Gloucester **(2 days per week on site**)** We are currently seeking a highly skilled and DV cleared Digital Business Analyst to join our dynamic team. As a Digital Business Analyst, you will be...
-
Digital Systems Manager
2 months ago
Wallingford, South East, United Kingdom Focus Resourcing Group Full timeAn exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. If your skills, experience, and qualifications match those in this job overview, do not delay your application.As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored...
-
Digital Strategy Manager
4 weeks ago
South Lambeth, United Kingdom Get-Recruited (UK) Ltd Full timeDIGITAL STRATEGY MANAGER LONDON - 4 Day Working Week Up to £45,000 + Fantastic Training and Development + Hybrid after training THE OPPORTUNITY: Get recruited are recruiting on behalf of a highly successful and growing business who are looking to recruit a Digital Strategy Manager due to their continued successes. This is an exciting opportunity to...
-
Digital Strategy Manager
1 day ago
South Lambeth, United Kingdom Get-Recruited (UK) Ltd Full timeDIGITAL STRATEGY MANAGER LONDON - 4 Day Working Week Up to £45,000 + Fantastic Training and Development + Hybrid after training THE OPPORTUNITY: Get recruited are recruiting on behalf of a highly successful and growing business who are looking to recruit a Digital Strategy Manager due to their continued successes. This is an exciting opportunity to work...
-
Digital Strategy Manager
4 weeks ago
South Lambeth, United Kingdom Get-Recruited (UK) Ltd Full timeDIGITAL STRATEGY MANAGERLONDON - 4 Day Working WeekUp to £45,000 + Fantastic Training and Development + Hybrid after training THE OPPORTUNITY:Get recruited are recruiting on behalf of a highly successful and growing business who are looking to recruit a Digital Strategy Manager due to their continued successes. This is an exciting opportunity to work across...
-
Digital Marketing Manager
1 month ago
Wardpark South, United Kingdom Spaceright Europe Ltd Full timeAbout UsSpaceright Europe Ltd is the UK's leading manufacturer of education furniture and office products. We have multiple manufacturing sites across the UK and warehouse facilities in Europe and North America. The Role The successful candidate will enjoy a varied role where the main tasks will include:Creating compelling content for various platforms...