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Customer Success Sales Administrator

4 months ago

Gloucestershire, United Kingdom UCAS Full time

**General information**:
**Reference **:001072

**Publication start date **:20/01/2023

**Post Description**:
Customer Success Sales Administrator

**Closing date**:
03/02/2023

**Vacancy location**:
**Location**:
South West, Gloucestershire, Rosehill - Hybrid

**Vacancy details**:
**Job Profile**:
Sales and Marketing - Customer Growth - Industry

**Title**:
Customer Success Sales Administrator

**Contract Type**:
Full Time

**About us**:
**About UCAS**:
UCAS is at the heart of connecting people to higher education.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

**Business Unit description**:
The Sales and Marketing business unit takes responsibility for successfully and sustainably launching and growing products and services that respond to UCAS’ customer needs.

Through UCAS Media (UCAS’s commercial subsidiary), we connect clients to our engaged audiences and offer data-led consultancy and insight services to the HE sector and associated markets.

UCAS Media provides consultancy, insight, and marketing solutions for higher education providers wanting to improve their position in the market, and for commercial brands wanting to reach students. With our highly engaged audience, we’re in the perfect position to support our customers with what they need to identify, engage, and convert. All our profits are gift-aided back to UCAS, the charity.

**About the role**:
**Contractual Hours**:
35.00

**About the role**:
To provide full administrative support to the Customer Success Team.

**Key accountabilities**:

- Support all sales admin functions of the customer success teams
- Document sales processes and standard operating procedures to ensure standardisation across the unit
- Support CRM usage, reporting, process enablement and training.
- Organise Sales reports
- Work across the business to resolve critical issues and operational challenges to meet customers goals
- Support sales process improvements to ensure timely delivery and exceptional customer satisfaction
- Ad-hoc admin tasks relating to the sales/customer success function

Pre sale:

- Work across the business to support the customer onboarding process
- Organise and create bespoke introduction sales presentations and formal proposal responses.
- Arrange meetings, product demonstrations and support b2b event attendance.

Post Sale
- Utilise CRM to insure all activity is booked on and accurately to insure delivery
- Organise customer campaign and artwork approval where required across a range of marketing channels by liasing between customers and internal operational teams
- Gather data and organize reports on product and campaign performance for customers
- Prepare reports for internal teams on customers and products utilising the CRM
- Partner with delivery and customer teams to unify and improve processes and insure sales team are trained accordingly
- Support the customer teams to be the first point of contact for support issues

**Skills, qualifications, and experience**:

- Sound knowledge and experience of using excel
- Knowledge of CRM systems - preferably Salesforce
- Experience in working with fast-paced sales team
- Organisational and planning skills, project management
- Comfortable dealing with different internal and external stakeholders

**Package**:
**Salary - £25,000 pa.**
- 30 days annual leave (pro rata for part time) (plus 3 concessionary days over Christmas and your bank holidays)
- Flexibility - UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy
- A generous pension scheme
- Hundreds of high street discounts and offers with Perkbox
- Internal training and development
- Subsidised gym and café
- Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme