Lead Cloud Service Manager

3 weeks ago

London, United Kingdom VE3 Full time

Title: Lead Cloud Service Manager

About the Company:

VE3 is dedicated to building transformative solutions that significantly impact client operations. Our services span from initial strategy to ongoing enhancements, ensuring optimal performance and investment return.

About the Role:

As the Lead Cloud Service Manager, you will oversee the management and enhancement of cloud services within the organization. This role involves ensuring optimal performance, reliability, and scalability of cloud-based IT services while leading initiatives that support and enhance business processes through technology. You will act as a senior leader within the IT department, coordinating with multiple teams to deliver effective cloud solutions that align with organizational goals.


Requirements

Key Responsibilities:

1.        Service Management:

  • Oversee the operation, maintenance, and lifecycle management of cloud services.
  • Ensure cloud services meet or exceed set performance standards and service level agreements (SLAs).

2.        Strategic Planning:

  • Develop strategies to enhance the efficiency, scalability, and reliability of cloud services.
  • Collaborate with IT leadership to align cloud service management strategies with overall IT and business strategies.

3.        Team Leadership:

  • Lead and mentor a team of cloud service professionals, promoting a culture of high performance and continuous improvement.
  • Manage resource allocation and project prioritization within the cloud services team.

4.        Stakeholder Engagement:

  • Act as the primary IT service management contact for both internal and external stakeholders regarding cloud service delivery issues.
  • Regularly update stakeholders on service performance, potential improvements, and ongoing projects.

5.        Risk Management and Compliance:

  • Monitor and manage risks associated with cloud services to ensure they comply with security and compliance standards.
  • Implement disaster recovery and business continuity plans for critical cloud services.

6.        Innovation and Continuous Improvement:

  • Encourage innovation in cloud service processes through the adoption of emerging technologies and practices.
  • Lead initiatives to improve service delivery, customer satisfaction, and operational efficiency.

 

Required Skills and Qualifications:

·        Experience with cloud platforms such as AWS, Azure, or Google Cloud (Azure preferred).

·        Familiarity with automation and IT operations tools.

·        Skills in project management and process improvement methodologies like Lean or Six Sigma.

Certifications:

·        IT service management certifications such as ITIL (Information Technology Infrastructure Library) or equivalent cloud service management qualifications.

Experience:

·        At least 12 years in IT service management, with a focus on cloud-based environments.

·        Demonstrated experience in managing large-scale cloud services and leading service management teams.

Competencies:

·        In-depth knowledge of cloud computing and IT service management principles.

·        Proven leadership skills with the ability to manage and develop high-performing teams.

·        Strong analytical and problem-solving skills.

·        Excellent communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders.

·        Proficiency in IT service management software and tools.

Equal Opportunities Statement:

At VE3, we embrace diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and consider all qualified applicants without regard to any protected status.

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