Administrator - Band 3

4 weeks ago


Cambridge, United Kingdom Regent's Park Healthcare Full time

Job summary

Regents Park Healthcare are looking for a highly professional,comprehensive, effective and efficient Administrator (Band 3) to support the seniormanagers, clinical staff and patients at our Cambridge Heart Clinic. The successfulcandidate will have 2 years administration experience within NHS or other healthcaresetting, high levels of professionalism, discretion and confidentiality,calmness under pressure and an outgoing and friendly attitude. The candidate will be highly literate, withexceptional attention to detail, strong IT skills and furthermore, will be ableto effectively prioritise numerous tasks to achieve tight deadlines.

Main duties of the job

Regents Park Healthcare are looking for a highly professional, comprehensive, effective and efficient Administrator / Senior Administrator to support the senior managers, clinical staff and patients at our Cambridge Heart Clinic. The successful candidate will have 2 years administration experience within NHS or other healthcare setting, high levels of professionalism, discretion and confidentiality, calmness under pressure and an outgoing and friendly attitude. The candidate will be highly literate, with exceptional attention to detail, strong IT skills and furthermore, will be able to effectively prioritise numerous tasks to achieve tight deadlines.

HOURS:

Core hours normally, 09:00 17:00 Monday to Friday; however, flexibility may be required to support our services with occasional evening or Saturday working to support clinics. These would be discussed and agreed with you in advance.

About us

Regents Park Healthcare(RPH) delivers high quality, cost-effective cardiac care, through excellentservice, efficient operations management, well-trained staff, anduncompromising professionalism. It operates across 42 NHS hospitals and 3Regents Park Heart Clinics, including Dorset, Cambridge, and Peninsula. The role of an Administrator is to provide adminsupport within the Cambridge Heart Clinic.

Job description

Job responsibilities

To support and liaise with Clinical Lead and Nursing Teams within Cambridge Heart Clinic to provide a full, high-quality service, including all administrative duties for our patients journey;

To support the Patient Services Manager to manage patient complaints/concerns and Doctify reviews so that emails are sent out weekly and timelines are adhered to;

To deal with enquiries face to face, via telephone and email;

To provide a range of documents such as letters, spreadsheets or posters, using relevant software packages (, Word, Excel, and PowerPoint);

To provide a front of house reception service, greeting patients and families and providing any required information as necessary.

To undertake all tasks in a confidential manner, as you may be dealing with sensitive patient or staff communication and correspondence;

To be able to prioritise your own workload and recognise needs whilst prioritising these according to urgency amongst Senior Management Team;

To liaise with patients, relatives, general practitioners, community services, consultant medical staff from both Cambridge Heart Clinic (host hospital Cambridge University Hospitals) and other hospitals personnel in a pleasant and efficient manner;

To work flexibly and provide cover for colleagues across the service as required, including covering receptionist duties in the clinic itself.

To assist with reasonable management requests that may fall into the remit of Administrator that are not listed above.

Person Specification

Experience

Essential

2 years admin experience Good levels of IT literacy using Microsoft 365

Desirable

Experience of using NHS IT systems

Qualifications

Essential

Good GCSE grades Level4 or above in English and Maths

Desirable

NVQ Level 2 in Business Administration
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