Emergency Department Receptionist

3 weeks ago

Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

Job overview

We are looking to recruit 1 full time member of staff to complement our existing Medical Records team to work at the Worthing site. Medical Records is responsible for the maintenance, preparation and prompt delivery of patients’ case notes for their outpatient appointments as well as the administration of emergency admissions to the hospital.

The post holder is responsible for the maintenance of the health records and the preparation, maintenance and scanning of patient case notes for outpatient and emergency and elective admissions.

Main duties of the job

We are currently looking to recruit 1 Full time Medical Records Clerk to join the Medical Records Department at the Worthing site of University Hospitals Sussex Foundation Trust.

Medical Records operates a 24 hour service across our current 3 hospitals sites; Worthing, Southlands and Chichester, and is undergoing many changes following the introduction of digital records, and more recently the merge with both Royal Sussex County Hospital & Princess Royal Hospital, to create the new UHSussex Trust.

We require applicants who are highly motivated, able to work under the pressure of deadlines, adaptable, quick to learn a variety of tasks, and possess good communication skills. 

Knowledge of computer systems in addition to evidence of recent clerical experience is essential and working in a healthcare setting would be an advantage.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

Communications and Relationship skills To deal with enquiries in an efficient, polite and courteous manner, providing a caring and helpful service to patients, staff and the public. Analytical and Judgemental skills To establish the nature of a request for patient health records and process in accordance with office procedures. To prioritise workload to ensure patient health records are available to clinicians when attending the hospital for treatment, within agreed departmental timescales. Planning and Organisational skill To facilitate the administration of the Emergency Admissions team, Elective admissions and Outpatient clinics by locating, preparing and delivering patient casenotes and related documentation to the wards, Accident and Emergency Department and designated outpatient clinics to agreed departmental timescales. To participate in local rota arrangements for covering bank holiday duties as agreed with line manager. Patient/ Client Care To undertake to ensure the availability of the patients’ health records in accordance with departmental procedures, maintaining accuracy and compliance of the system to facilitate a reliable and efficient access 24/7. To send and receive health records to and from other designated sites as requested on a daily basis prioritising urgent requests Policy and Service Development Implementation To comply with all departmental procedures to ensure the provision of an accurate and consistent service throughout the department.

Person specification

Qualification

Essential criteria

Good general education including English and Maths GCSE or equivalent

Desirable criteria

NVQ or equivalent experience Knowledge of scanning Knowledge of a local patient administration system

Experience

Essential criteria

Clerical Experience

Desirable criteria

Experience of working in a confidential environment (including telephone contact)

Skills

Essential criteria

Articulate - able to communicate clearly - verbally and written Accuracy - an eye for detail High standards of interpersonal relationships working in a team environment Display a flexible approach to work and the ability to cope with changes in the environment

Analytical and Judgmental

Essential criteria

Ability to use initiative Ability to manage and prioritise workload

Planning and Organisational

Essential criteria

Ability to work under pressure Ability to work to and meet deadlines

Patient/Client Care

Essential criteria

Demonstrate an understanding of patient confidentiality

Desirable criteria

Knowledge of working in a health care setting

Information Resources/IT

Essential criteria

Ability to understand new systems and comply with changes to working practices

Desirable criteria

Experience of Microsoft Excel and Word Knowledge of data input and use of database

Personal Qualities

Essential criteria

Team worker, ability to work autonomously Smart dress, neat and tidy appearance, articulate Honesty and integrity, mature and caring disposition, empathy and sensitivity. Committed , motivated attitude to work.

Specific Requirements

Desirable criteria

Willingness to work outside of normal office hours

Policy & Service Development

Essential criteria

Ability to understand and review departmental procedures Willing to follow procedures and instructions Ability to be involved in development and review of procedures

Desirable criteria

Ability to teach / train new staff

EDI

Essential criteria

Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues

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