Customer Service Agent
2 weeks ago
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
With a firm commitment to exceptional customer service and working to high performance standards, as a Customer Service Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners. You will provide an excellent pre-flight experience, checking in and boarding passengers and processing their luggage and other items for travel.
What you will be doing
Checking customers travel documentation together with relevant identification to ensure compliance with governing bodies. Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags and identifying and processing dangerous goods. Collect excess baggage and any other ancillary revenue the airline generates through airline systems, ensuring Menzies cash handling process for card payments is adhered to. Board/marshal customers onto flights whilst complying with safety and security procedures. Ensure that check-in, bag drop and gates are open and closed on time to achieve on time performance. Selling and changing of tickets when required.Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
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