IT Specialist

Found in: Talent UK C2 - 1 week ago


London, United Kingdom Contentful Full time

About the opportunity

Contentful is growing We are on the search for an experienced IT Specialist who will provide on-site technical support to our London office and global employees alike. While a few folks have PCs, we are predominantly an Apple environment. This role will provide assistance with various Apple products - installing, repairing, and providing preventative maintenance of workstations and related software/hardware. In addition, this position is expected to provide a high level of customer service while being able to resolve issues in a timely manner.

What to expect?

Onsite full time - In person presence for our London office is required. 2nd and 3rd level support for IT related topics i.e. user hardware support, password resets, access requests Support for different IT systems like video conferencing (Zoom), printers (Konica Minolta), Networking equipment (Meraki) Solving ticket requests (Jira ServiceDesk) AV Support for events and audio/video equipment (Crestron, Zoom) Hardware preparation, inventory management, shipping, and maintenance (Apple, Lenovo, Dell) Employee onboarding and offboarding (once a week employee onboarding session, account creation, account closing) Train non-technical customers on tools such as Atlassian, GSuite, Zoom, Slack, Okta, 1Password

What you need to be successful?

2-4 years experience in technical support Apple product experience, Microsoft Windows too. Linux is a plus. Intermediate understanding of wired and wireless networks Know your way around AV technology; Projectors, screens and cabling. Intermediate understanding of Zoom Video conferencing and supporting large meetings/webinars. Intermediate SaaS experience: GSuite, Slack, Okta, Atlassian, 1Password VoIP understanding Creative and motivated to find solutions for future requirements Attention to detail with a problem-solving approach Working autonomously with local users and a global support team Demonstrate excellent writing skills

What's in it for you?

Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges Use your personal education budget to improve your skills and grow in your career.  Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best

#LI-Onsite


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