Estate Manager

3 weeks ago

Northampton, United Kingdom CBRE Full time

Job Title: Estates Manager (Based in Northamptonshire Towcester)

Reports to: Associate Director / Operations Director

Role Purpose: Manage the day-to-day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators.

Key Responsibilities

Commercial

  • Preparation, control and monitoring of the service charge budget in accordance with the clients budgetary agreement and the time scales set by the business.
  • Prepare management reports in accordance with the needs of the business
  • Understand and assist with reporting on profitability of the Innovation Centre, including P&L reports

Compliance

  • Be responsible for all health and safety compliance. This includes ensuring that all health and safety audits, fire and other evacuations are carried out on a regular basis in accordance with the laid down requirements, the emergency plan and related site maps are continually update and that Meridian (Health and Safety tool) is regularly updated etc.
  • Proactively manage risk and deal with insurance compliance onsite with regards to both public and statutory bodies as applicable.
  • Ensure a Crisis Management plan is in place that this is reviewed and tested annually. Co-ordinate H&S and crisis plans with the Silverstone Circuits team in preparation for major events.
  • Assist with the compilation of external contracts in conjunction with the Procurement Department. This includes ensuring all procurement needs are carried out in line with company policy.
  • Compile and maintain all required management information and records relating to the site. This includes asset register, emergency plans, plant testing, etc.
  • Liaise with local authorities as appropriate.
  • Any other duties as in accordance with the needs of the business.

Customer Service and Quality

  • Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. This includes ensuring the agreed planned maintenance programme is carried out in accordance with the laid sown timetables and monitoring FM works on site including the required liaison with service providers and/or contractors.
  • Further development and maintain excellent occupier relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings.
  • Oversee and regularly review the work carried out by contractors to ensure the required standards are achieved and maintained in accordance with the contractual agreement
  • Lead occupier communications and actively promote the site to attract and retain occupiers.

People Management

  • Direct line management responsibility of on-site CBREMS employees. This includes ensuring that all employees are trained in accordance with the requirements of their role.
  • Carrying out regular performance reviews including annual appraisals and the setting of objectives
  • Ensure all appraisals are carried out in accordance with the required standard and company time table. This includes the setting and reviewing of SMART "value added" objectives and regular performance reviews

Person Specification/Requirements

  • Educated to degree level or equivalent experience.
  • Previous experience within a Senior Facilities Management role including a portfolio of properties.This includes Line Management responsibility for Company personnel and contractors and management of service agreements.
  • Knowledge of the technical aspect of premises management, including M&E, landscape maintenance, biodiversity initiatives and environmental legislation/benchmarks.
  • Excellent customer service, interpersonal and communication skills.
  • Expert awareness of Health and Safety legislation and knowledge of environmental protection requirements.
  • IT literate together with an understanding and experience of industry specific IT applications.
  • Ability to work on own initiative and within a pressurised environment.
  • NEBOSH qualification
  • BIFM qualification desirable


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