Portfolio Coordinator

3 weeks ago

Keighley, United Kingdom KONE Full time

We have an exciting job opportunity for aPortfolio Coordinator to join ourService Sales team based at our Keighley office, to support KONE in developing mutually beneficial relationships with our customers.

Key responsibilities:

Builds and proactively develops relations with existing customers in a designated region

Offers and sells new Kone services and tools, communicates leads and sales opportunities for KONE sales team (e.g. cross-selling)

Monitors and renegotiates expiring contracts proactively, provides renewal quotations for services to secure business for the next periods

Reviews and up-sells poor performing contracts to greater improve their profitability

Resolves customer queries to deliver customer satisfaction

Handles complaints, disputes and cancellations requests, evaluates commercial or operational risks of customer complaints to be further discussed with the management 

Skills and experience required:

Previous sales and customer service experience

Knowledge of Contracts and Conditions is desirable

Account Management experience is desirable

Good administrative & organisational skills is essential

Good communication skills

Good IT skills (SAP, Salesforce)

Good written and spoken English

Benefits: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Quarterly Commission

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