Senior Business Manager
3 weeks ago
The role of Senior Business Manager (SBM) will support the Operations Manager in managing the performance, productivity and wellbeing of their onsite delivery team.
The SBM will support the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and the timely reporting of key performance indicators (KPI’s). The SBM will ensure the teams’ strict adherence to quality targets and guidelines in accordance with the programme obligations and PeoplePlus process.
The role works closely with the Operations Manager ensuring that data is accurately analysed and presented to Senior Stakeholders, both internal and external, with solutions being identified, proposed and presented at senior level and while it is predominately internally focused, this will depend on the region, contract, and partner relationships. with the programme’ s requirements and PeoplePlus policies and procedures.
What we are looking for?
You will have high ethical standards, take personal accountability for everything you do, and always want to be the best. You should have extensive experience of team management across multiple sites and multiple contracts within the Welfare to Work sector along with success meeting contractual targets and achieving financial budgets.
You will need to be an inspirational with strong leadership skills, excellent communication skills, and be great at relationship building. Due to the nature and scope of this role you must be happy to undertake essential travel throughout UK as and when required to carry out the key requirements of the role.
For full details of the role, please review the job description and person specification.
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