Service Coordinator

3 weeks ago


Bromsgrove, United Kingdom Multistaff Recruitment Solutions Ltd Full time

We are currently recruiting for our rapidly expanding client based in Bromsgrove. we are seeking an experienced Service Coordinator to support our customers throughout the Midlands

Main Duties:

  • Processing customer breakdown calls via telephone/email and booking onto the service software system, and dealing with customer queries
  • Assign and programme monthly Planned Maintenance calls to ensure target dates are met
  • Programme and control engineer daily workload, liaising with engineers
  • Updating clients on the progress of their outstanding works, e.g. delivery dates for parts etc and updating the system notes
  • Prepare and manage quotations for remedial works identified on customer sites
  • Source and order materials required to complete work
  • Chase work in progress daily
  • Deploy job details to engineers daily using service software system to their tablets
  • Processing engineers reports and forwarding on to clients
  • Regular chasing of unactioned quotes to generate additional business
  • Reconciling purchase invoices to parts purchase order numbers
  • General day to day admin

Skills:

  • Excellent communicator who enjoys working in a fast-paced environment
  • Attention to detail
  • Excellent Organizational skills
  • Strong computer literacy and numeracy skills
  • Able to handle confidential information with professional discretion at all times.
  • Able to multi-task as required and manage a workload to tight deadlines
  • Takes full ownership of tasks given to them
  • Has a positive attitude and a desire to continually challenge and improve the way we work
  • Self motivated

Experience:

  • Customer Service / Admin experience essential
  • 2 years experience in fast paced office environment
  • Ability to work alone / own initiative when required

Hours:

Monday to Friday - 8:30am to 4:30pm

No Weekends


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