Service Coordinator

3 weeks ago

Bromsgrove, United Kingdom Complete Refreshment Solutions Full time

We are a fast growing, well established and forward-thinking company, trading for over 25 years. We are looking to recruit a highly motivated individual to join us as Service-Coordinator. You will be primarily responsible for handling and planning our day-to-day service-related activity, dealing with customers, suppliers and internal engineering staff. To perform well in this role, you should display strong leadership skills and problem-solving abilities, be able to communicate well, both written and verbally. You should be able to multi-task and handle deadlines, demonstrating an excellent work ethic.

Key Duties
- Log service calls accurately in CRM system
- Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
- Make daily outbound calls to ensure co-ordination with customers and engineers during installations and day to day activities
- Monitor and track status of all installations and day to day service-related activities
- Execute all elements of the installation and service process to provide extraordinary customer experience
- Effective utilisation, efficiency, and productivity of the field engineers
- Maintain regular communications/updates with the customers
- Maintain accurate and concise records of all repairs, solutions and notes/comments
- Forward plan daily, weekly and monthly engineering activity to include new site installations
- Summarise service and customer service activity on a daily / weekly basis

**Skills**:

- Good IT literacy and ability to use most standard Microsoft packages
- Well organised with the ability to work under pressure
- Strong record keeping and analytic skills
- Able to co-ordinate multiple tasks simultaneously and work to deadlines
- Able to forward plan and execute
- Good time management
- Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach
- Pro-active approach with the ability to work independently and as part of a team

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bromsgrove: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 31/03/2023
Reference ID: Service CO

Flextime

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