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Edge FM are currently seeking an experienced Service Coordinator to join the team at a leading FM company. This is an integral role within the business in which you will be responsible for the daily management of our service/help desk, service team members and assistance withther team of field based commercial gas engineers within the service department. The role will be office-based working closely with the service manager and existing service team. As service Coordinator, you will be in a position of responsibility for the busy service desk. You will become a key point of contact for clients, service team and field-based engineers ensuring smooth operation of the daily administration requirements, job process management and CRM system management of our service department. Key responsibilities:
- Daily tasks within the service department alongside existing service team members to process manage all ongoing service department live works from initial call handling/job logging through to costing and invoicing.
- Demonstrate good people management qualities and feedback to both individuals and the team to drive positive change, maintain daily productivity and deliver on the company's high service standards.
- Effective supervision of live jobs with clear communication to engineers and clients throughout, liaising with customers, suppliers, and our fieldbased engineers on a daily basis, dealing with requests and queries.
- Ability to interpret engineers reports to ensure remedial works required are highlighted, dealt with and no situations arise which leaves clients in unsafe or vulnerable situations, producing quotations for works for routine items and ordering materials from suppliers.
- Supervising the scheduling and booking in of monthly PPM visits, daily reactive call outs and emergency's along with the service manager ensuring access arrangements made, correct engineer selection based on ability and geographical efficiencies utilising the engineer tracking system.
- Daily supervision of material/parts ordering and allocation processes. Raising Purchase orders and communicating with suppliers and manufacturers on delivery dates. Maintaining material/part status on theCRM system for each individual live job to ensure efficiencies when allocating works.
- Produce quotations for routine works following PPM and reactive visits ensuring quotations are prioritised by importance and routine quotations are sent out in line with required timeframes. Technical and complex quotations will be undertaken by our technical service manager.
- Ensuring the companies Health and Safety Policies and Procedures are adhered too including the engagement and management of approved subcontractors and compiling/issuing of RAMS.
- Previous experience and strong knowledge of a servicebased company/role, with an understanding and ability to deal with a fastpaced, high volume reactive environment.
- Excellent interpersonal qualities and a strong, proven commitment to effective and supportive people management with confidence to motivate others to ensure positive outcomes.
- Strong communication and organisational skills to deal with the fast paced, highvolume environment.
- Ability to multitask, prioritising works through safety and necessity and customer requirements.
- The ability to work under pressure, demonstrating drive and a positive approach to work.
- Committed to continuous improvement and maintaining high standards.
- Selfmotivated and able to work autonomously, whilst also working well as part of a successful team.
- Willing to be flexible in supporting the needs of the service department.
- 40 hrs per week, Mon-Fri 8am 5pm
- 20 Days Holiday + Bank Holidays + Birthday(after a period of time served)
- Company Pension Scheme
- Critical illness cover (T&C'S Apply)
- Death in service cover (T&C'S Apply)
- Sick cover (T&C'S Apply)
- Laptop Provided
- Job Types: Fulltime, Permanent
- Company car
- Company pension
- Free parking
- Life insurance
- Onsite parking
- Sick pay
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred) Language:
