Technical Services Analyst
1 month ago
Technical Services Analyst to provide support as the first point of contact for customers
reporting IT issues. You will provide an exceptional standard of customer service when
answering calls, responding to customer queries and logging tickets.
Key Responsibilities:
- First point of contact for customers via telephone, email and our customer portal
- Log tickets accurately, with a high level of detail on the ticket management system
- Carry out basic incident resolution (first time fixes) where possible
- Proactively deal with customer queries
- Maintain a positive attitude and a high level of customer service at all times
Skills & Experience:
- Excellent customer service skills
- Excellent written and verbal communication skills
- Interest in Technology
- Experience of the Microsoft Office suite
Array
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Technical Business Analyst
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IT Service Desk Analyst
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support...
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Service Desk Analyst
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Belfast Metropolitan Area, United Kingdom Hayward Hawk Full timeRole OverviewAs a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service desk role within an enterprise environment,...
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Service Desk Analyst
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Belfast Metropolitan Area, United Kingdom Hayward Hawk Full timeRole OverviewAs a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service desk role within an enterprise environment,...
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing...
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...
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Belfast, United Kingdom Experis Full timeJob Description Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems,...
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing...
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...
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Belfast, United Kingdom Experis Full timeJob DescriptionCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems,...
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...