Incident Manager

4 weeks ago

Bootle, United Kingdom HSE Full time

As HSE’s Band/HEO IT Incident Manager your role will be to restore normal service operation as quickly as possible and minimise any adverse effects on business operations, ensuring that the best possible levels of service, quality, and availability are returned and maintained. You will maintain the highest standards of user and customer focus, ensuring that services are restored to user/customer satisfaction.

You will collaborate with cross functional teams to identify and address root causes for incidents, implementing preventative measures and act as a liaison between technical teams, management, and stakeholders to communicate incident status and resolution times as required. You will also work alongside HSE Resolver Teams to ensure third party vendors and services providers are engaged to resolve incidents within the agreed SLA’s as appropriate.

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