Warranty Administrator

Are you organised with excellent administration skills?
Do you have a strong work ethic and are looking for a new challenge?

Ready to join the largest car company in the world?

If so, we want to hear from you

Role Info:

Warranty Administrator
Bournemouth
£26,
Plus Discounted MOTs, Servicing and Parts, Life Assurance, Referral Bonus, Pension Scheme and More…
Hours: Mon to Fri, 8.00am to 5.30pm, one in four Saturdays, 8.30am - 12.30pm

As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.

About us:

Snows Group is an AM Top 50 automotive retailer covering 20 Brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners.

The Warranty Administrator Opportunity:

We are on the lookout for a Warranty Administrator to join the Aftersales Team at Snows Toyota, based in Bournemouth.

As Warranty Administrator, you will be a member of the Aftersales Team and will report to the Aftersales Manager. You will ensure the accurate and timely processing of Warranty claims.

What your day might look like:

+ Ensuring correct submission of warranty claims are made to the manufacturer
+ Ensuring that all jobs passed for warrant submissions are accurately invoiced
+ Documenting all warranty, goodwill and recall work as per manufacturer’s requirements
+ Providing advice on warranty claims to the Franchise team
+ Utilising technical knowledge and understanding of warranty procedures to enable effective, economic, and correct application of manufacturer’s warranty systems
+ Ensuring all clerical functions within the warranty department are carried out
+ Ensuring Service Advisers and workshop staff complete relevant records accurately
+ Maintaining records of warranty submissions, credits, and customer contributions towards goodwill claims
+ Assisting the Aftersales Manager in obtaining a good and consistent warranty audit result
+ Assisting with other administration duties when necessary

About you:

+ Able to plan, organise self and meet agreed work deadlines
+ Able to assimilate numerate information quickly and provide considered responses
+ Strong work ethic and adaptable to change
+ Attention to detail and maintains good, accurate quality of work
+ Ability to work to tight deadlines to achieve the business needs
+ Able to react positively to organisational and market changes
+ Full, clean driving licence

What’s on Offer:

+ Highly competitive salary
+ Full training and support to help you immerse yourself in the role and Snow's values
+ 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary
+ Birthday day off
+ Discounted MOTs, Service & Parts
+ Recommend a Friend Bonus/ Introducing a Customer Bonus
+ Life Assurance Benefit
+ Snows Contributory Pension Scheme
+ BEN – Employee Assistance Programme
+ Excellent development opportunities to learn and grow with Snows

Ready to join the largest car company in the world?

Since Toyota’s foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota and Lexus will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.