IT Application Support Analyst

2 months ago

ThorntonCleveleys, United Kingdom Victrex Full time

Join our forward-thinking team as an Application Support Analyst, where you will play a vital role in ensuring the smooth operation of business-critical applications. This position offers an excellent opportunity for growth and development within a company that values diversity, innovation, and excellence.

We provide a flexible work environment, whereemployees work from the office but have the option to work some days remotelybased on demands of specific tasks or personal work preferences. Working fromthe office is encouraged for tasks that require a high degree of collaboration.

More about the role

Reporting to the IT Service Delivery Manager, you will be accountable for the following activities. 

  • Delivering first-line application support for business applications, diagnosing and resolving issues effectively.
  • Collaborating with cross-functional teams to triage, troubleshoot and resolve application technical issues.
  • Performing regular monitoring and maintenance tasks to ensure the stability and
    performance of applications. 
  • Assisting with the deployment of new software releases and updates to include
    testing and validation.
  • Maintaining and improving application support documentation, including relevant knowledge base articles and user guides. 
  • Collaborating with application cross-functional teams, super users and work
    stream leaders to support and improve processes and enhance the overall
    customer experience.
  • Provide reporting & MI to IT Leadership Team related to enterprise applications.

Your experience

We are seeking candidates with a proven track record in an application support role, with the ability to work independently and collaboratively in a fast-paced environment.  The successful candidate will demonstrate strong problem-solving abilities, a keen eye for detail, and excellent written and verbal communication skills. Familiarity with ITIL framework and processes is required. 

Candidates must have demonstrable working experience with Dynamics 365, to support the business with its ongoing transformational journey.

Our offering to you

We offer a competitive starting salary ranging from £28,000 to £35,000 per annum, based on experience. Our benefits also include 29 days of annual leave plus bank holidays, and the possibility to purchase up to an additional two weeks of leave, a competitive pension scheme with employer contributions of up to 14%, annual bonus scheme, share options and private medical insurance. Plus much more


NO RECRUITMENT AGENCIES PLEASE.

At present, we are not accepting any candidates via a recruitment agency or third party.


About Victrex

Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics and medical. Every day, millions of people use products and applications containing our materials – from smartphones, aeroplanes and cars to energy operations and medical devices.

With over 40 years‘ experience, we are developing world leading solutions with PEEK and PAEK-based polymers and selected semi-finished and finished parts which enable environmental and societal benefit for our customers and our markets and drive value for our shareholders

Vision and culture

At Victrex we have a clear purpose: to bring transformational and sustainable solutions which address world material challenges every day.

This underpins our core values; passion, innovation and performance which are at the heart of our business.

Our culture is shaped by how we work together, driving for results with a focus on customers, continuous improvement and doing the right thing. Our values, passion, innovation, and performance are at the heart of our business and we value and recognise how every employee plays an important role in enabling us to deliver our growth strategy.

Sustainability is core to our strategy. We are committed to reducing our environmental footprint while supporting society through our sustainable products and making a positive impact on our local communities. We have recently become winners of the prestigious Ecovadis Silver Award, which is a universal acknowledgement of our sustainability rating as being in the top 5% of over 75,000 companies. We are also proud to be recognised as a ‘Disability Confident’ employer.

Our aim is to provide the support of accessibility and community within Victrex for everyone. So, if you need any help, advice or just want a confidential chat regarding any Diversity, Equity or Inclusion matters even before you apply to Victrex, then here is what you need to know:

The enabling support that Victrex prides itself on giving, starts from when anyone applies or wants to apply to join our team.

We are always here to help provide any ‘reasonable adjustments’ you may need during your application process. So please contact us to discuss your specific requirements in more depth.

We even have a dedicated email that anyone can use to reach out for help, advice, and a confidential chat......whatever you need to know, and to help ensure an equitable solution, that’s right for you, right from the start

That email is: enablerecruitment@victrex.com

Victrex values diversity and encourages applications from all
sections of the community.

Please talk to us about flexible working.



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