Solutions Architect

About the role;

As a Dynamics 365 CRM/Power Platform Solution Architect, you will be responsible for designing, developing, and implementing complex solutions using Microsoft Dynamics 365, Power Apps, Power Automate, Power BI, and other related technologies.

You will work closely with clients, business analysts, developers, and project managers to understand their needs, define the scope, and deliver high-quality solutions that meet their expectations and business objectives. You will also provide technical leadership, guidance, and best practices to the team and ensure that the solutions are aligned with the architectural standards and principles.

The role requires business and commercial acumen as well as the ability to engage well at all levels of an organisation. The Architect role will work across the Power Platform, Dynamics 365 and Modern Workplace stacks as well as those from key third-party vendors to play a key role in deploying innovative solutions.

The Solution Architect will be responsible for providing presales support by articulating products and solutions and working with the sales teams to demonstrate and design appropriate solutions to meet customer requirements.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 50 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.

Here’s why;

Our open and honest culture where feedback is taken on-board and acted upon

The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed

Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event

Two paid CSR days per annum that you can use towards giving something back

Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’

Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business

Flexible working policy

Relaxed dress policy

Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Gather and analyse business requirements

Lead the design and architecture of Dynamics 365 CRM/Power Platform solutions, including data modelling, security, integration, performance, and scalability

Develop and configure Dynamics 365 CRM/Power Platform solutions using standard and custom features, workflows, business rules, plugins, web resources, logic apps, custom connectors, and Azure functions

Implement and customize Dynamics 365 CRM/Power Platform solutions using Power Apps, Power Automate, Power BI, and other related technologies

Provide technical expertise and support to the development team and resolve complex issues and challenges.

Conduct code reviews, testing, debugging, and documentation of the solutions

Collaborate with clients, business analysts, project managers, and other stakeholders to gather requirements, define the scope, and deliver solutions that meet their needs and expectations

Provide training, mentoring, and knowledge transfer to the clients and the team

Stay updated with the latest trends and developments in Dynamics 365 CRM/Power Platform and related technologies

Promote the highest level of customer experience to both internal and external customers

Monitor and improve quality in Dynamics solutions delivered to our customers

Ensure all projects are in line with TSG project methodology and continue to develop and improve the process

Be the Technical Design Authority for Microsoft Solutions and maintain Design Guidelines

Write documentation to high standard

Keep solutions innovative with new products, technologies and practices

You will also be expected to carry out any reasonable duties which may be requested from time-to-time

Knowledge, Skills & Experience;

Relevant Dynamics 365 CE and Power Platform certifications (Eg. PL-600, MB-240, MB-210, MB-230)

TOGAF certified would be desirable

Educated to Degree level or equivalent industry specific experience

Full driving licence

Expert understanding Dynamics CE modules; Sales, Customer Services, Field Service and Copilot and technically proficient in at least two

Proficient in Power Apps, Power Automate, Power BI, and other related technologies

Expert in C#, .NET, JavaScript, HTML, CSS, SQL, and Azure services

Experience in integrating Dynamics 365 CRM/Power Platform with other systems and applications using REST APIs, OData, SOAP, and other methods

Experience in using various tools and frameworks such as Visual Studio, Azure DevOps, Git, XRMToolBox, and Power Platform Centre of Excellence

Exceptional communication and interpersonal skills with a solution orientated mindset

Strong influencing and negotiation skills

Decision making – display a willingness to make decisions; exhibit sound and accurate judgement, including appropriate people in the decision-making process

Excellent organisational skills

Able to adapt to and embrace change

Highly motivated – sets and achieves challenging goals; measures self against standard of excellence.

Significant experience in designing, developing, and implementing Dynamics 365 CRM/Power Platform solutions

Strong knowledge and experience in Dynamics 365 CRM/Power Platform features, functionalities, and capabilities

Benefits;

Company bonus scheme

25 days annual leave + public holidays

Life assurance 4 x Salary

Contributory pension scheme at 4% matched

Electric Vehicle Salary Sacrifice Scheme

Perkbox discounts

Paid CSR Days

Company sick pay

Income protection cover

Enhanced Maternity and Paternity pay

Home-based and hybrid opportunities

Long service benefits including increased annual leave accrued with service

Cycle to work scheme

Employee recognition scheme

If this sounds like the role for you, please apply today to be considered.

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