Property Support Manager

Found in: Talent UK C2 - 2 weeks ago

Pontypridd, United Kingdom Transport for Wales Full time

Equal Opportunities

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are 

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

The role will provide support to Transport for Wales (TfW) Commercial Property team and a play a key role in enabling the self-delivery of management of the property portfolio.

Provide support to the Commercial Property Team by having detailed knowledge and understanding of TfW’s portfolios and an awareness of the tenants in occupation across the estate to generate efficiencies in managing the estate. Be the trusted and informed point of contact for stakeholders by developing relationships and ensuring tenants’ queries are dealt with in a timely manner and service quality improvements are identified and actioned. Have the required skills to efficiently manage a mailbox to ensure that contact is managed within acceptable timescales and our tenants across our estate feel confident that TfW are invested in managing and maintaining their unit. Understanding of accounting function employed to manage rent roll and provide support to finance colleagues on reconciliation of data, providing efficiencies in the portfolio management function.

Who we’re looking for

Demonstrable experience of working within a property or surveying function where portfolio management expertise is required. Demonstrable experience working with key stakeholders and effective relationship management. Demonstrable experience in record keeping, adherence and compliance of reporting structures. Good understanding of IT systems such as Microsoft office, excel and MS Teams and be able to use systems to produce reports.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

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