Housing Needs Reviews Caseworker

4 weeks ago


London, United Kingdom CRA GROUP LIMITED Full time

3 monthscontract with a Northwest London based LocalAuthority

JobSummary:

To assist thehousing needs group to improve its services by investigating andresponding to enquiries from Members/MP s and formalcomplaints.

To carry outstatutory reviews of decisions under the Housing Act 1996 asamended by the Homeless Reduction Act 2017 (both Part VI and PartVII reviews).

To have directcommunication with customers and their elected or otherrepresentatives including lawyers andadvocates.

Also closeliaison with officers and managers within the housing needs groupto ensure and promote good understanding of the group s work andservices.

This post isexempt from the Rehabilitation of OffendersAct.

EssentialExperienceRequired:

The successfulcandidate will possess the ability to come to fair reasoned andevidencebased judgements in dealing with complaints and s202reviews and to communicate these in writing in a clear and logicalmanner.

They will havean indepth knowledge of the Housing Act 1996 parts VI and VIIlegislation (and amended legislation set out in the HousingReduction Act 2017). In addition they require knowledge of relatedregulations andguidance.

They willpossess the ability to communicate effectively and tactfully with awide range of customers colleagues and will be able to respond toenquiries from MP s and Councillors about housing relatedissues.

They will haveexperience of providing or ensuring high standards of customerservice and of demonstrating high standards of casework and incoming to careful and fair conclusions to acase.

They will haveexperience of meeting varyingdeadlines.

They will alsohave experience of adapting to different ITsystems.

The closing date forthis position is Thursday18/04/2024.







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