Patient Pathway Coordinator

3 weeks ago

London, United Kingdom Whittington Health NHS Trust Full time

Job overview

The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Band 4 data co-ordinator to work within dedicated specialty areas

We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role. The role will support the clinical team and improve the patient pathway

The ideal candidate will have NHS experience and a flexible approach to work

Main duties of the job

The PPC will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager. This role includes data entry

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

The post holder will proactively manage the data entry for a national database and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved.

They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.

Person specification

Education / Qualifications

Essential criteria

Minimum of 5 GCSEs or equivalent including English and Mathematics

Skills & Abilities

Essential criteria

• Experience dealing with customer complaints and customer care. • The ability to prioritise tasks effectively • Experience of using a full range of IT/Patient administration systems

Desirable criteria

• One year’s experience working in a similar role in a hospital/health care setting.

Knowledge & Experience

Essential criteria

• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications • Knowledge of confidentiality and data protection principles • Equality and diversity

Desirable criteria

• Understanding of medical terminology

PERSONAL QUALITIES

Essential criteria

• Proactive, takes own initiative • Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives. • Confident to work assertively with multi-disciplinary team.

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust’s Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures. Ensure you are familiar and comply with local protocols and systems for information sharing. Know the appropriate contact numbers and required reporting lines. Participate in required training and supervision. Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

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