Account Management Professional
3 weeks ago
What you’ll be doing
Responsible for developing successful, sustainable and profitable long term relationship with customers, including responsibility for escalation management to appropriate level. Proactively develops a strong understanding of the customer’s requirements and transformational roadmap. Ensuring robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it. Responsible for accurate forecasting on both profit and revenue. Drive customer satisfaction improvements increasing Net Promoter score within the account. Define, develop and own key customer relationships and customer contact strategy. Gaining outstanding feedback and positive net-promotor scores through BT’s customer surveys In charge of closing own contract sales right across the BT enterprise portfolio, working closely with product specialists, introducing their expertise to your customers to build the right solutions and to create value. Supporting the winning new business and bid process for high level opportunities. Uses research, data, analytics and commercial insights to drive sales and continual improvement Driving your own results through consistent business development activities.
The skills you’ll need
Business DevelopmentAccount ManagementRisk ManagementCustomer Relationship ManagementSolution Selling
What we'd like to see on your CV
Proven experience using extensive knowledge of BT Products and services (or understanding of Mobile, Fixed Voice, Cloud and data within the Telco or Technology sectors) to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers · Knowledge of the Defence sector – ways of working, industry-specific technology and regulations, client end-customers (MoD, Gov etc.) Proven experience creating a virtual team to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive Commercial awareness: externally recognised expert within the company for the clients ICT needs and within the client base for the procurement options Negotiation skills: possesses extraordinary ability to reach win-win solutions. Both with clients & partners. Working collaboratively with the wider sales community, providing and welcoming team feedback. Confidence to challenge the status quo where more effective and efficient routes are identified.
Benefits
On target commission. 25 days annual leave + bank holidays. Annual pay review. Pension (5% from you, 10% from BT). Core life assurance. Excellent parental leave policy. Discount on EE for you and friends and family. Discount on BT products. Business needs car. Option for salary sacrifice private health and dental care. Flexible benefits to suit you (these range from financial, future fitness, physical fitness and leisure). With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.-
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