Receptionist / Care Navigator

Job summary

South Green Surgery has an opportunity for a receptionist to join our team on a part-time basis for hours per week on Thursday mornings and all day Fridays.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

Greeting and assisting all patients; Navigating care by directing patients to the most appropriate service/clinician; Making appointments; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone, promptly.

About us

South Green Surgery is under new management and is in the process of developing a dedicated team. The surgery works closely with both Queens Park Surgery and The New Surgery, Billericay to provide services to patients and is also a member of Billericay PCN.

The surgery overlooks the local green and is situated alongside a shopping parade that includes a community pharmacy. Benefits of joining the practice include the NHS pension scheme and health service discounts.

Job description

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Qualifications

Essential

Good overall standard of education

Experience

Essential

Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills;

Desirable

Previous medical or healthcare receptionist experience

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