Receptionist / Care Navigator

About the Role

South Green Surgery has an opportunity for a receptionist to join our team on a part-time basis for hours per week on Thursday mornings and all day Fridays. 

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Greeting and assisting all patients; Navigating care by directing patients to the most appropriate service/clinician; Making appointments; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone, promptly.
About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills; Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us

South Green Surgery is under new management and is in the process of developing a dedicated team. The surgery works closely with both Queens Park Surgery and The New Surgery, Billericay to provide services to patients and is also a member of Billericay PCN.

The surgery overlooks the local green and is situated alongside a shopping parade that includes a community pharmacy. Benefits of joining the practice include the NHS pension scheme and health service discounts

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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