Administration & SystmOne Support Assistant

2 weeks ago

Grays, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Job summary

Hours : hours per week

12 month fixed Term Contract

The role is to provide administration and SystmOne support to the Thurrock Primary Care Mental Health Team. The post holder will be responsible for various administration duties including scanning, completing letters, discharge, booking appointments and arranging recalls.

Main duties of the job

The Post Holder will support the Clinical Team providing administrative support and be responsible for the effective management and efficient working of non-clinical aspects of the service.

The post holder will be responsible for:

Record accurate messages and follow them up appropriately in accordance to department guidelines. On occasion to deal with queries raised by patients, relatives, GP's or other healthcare professionals both internally and externally to the trust and redirect to the appropriate locality lead. Assisting the Team Manager with the management of compliments and complaints. Attend meetings as a minute taker and responsibility for the production of agenda, minutes, and action tracker. Record accurate messages and follow them up appropriately in accordance to department guidelines. On occasion to deal with queries raised by patients, relatives, GP's or other healthcare professionals both internally and externally to the trust and redirect to the appropriate locality lead. Assisting the Team Manager with the management of compliments and complaints.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job description

Job responsibilities

The Post Holder will be responsible for:

Ensuring all correspondence is accurately and appropriately presented using Trust and departmental procedures. To update as necessary and attend mandatory training and maintain records as per Trust policy. Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff. To be skilled and experienced in the full range of administration practices, software programmes and specialised functional terms. To be proficient with the knowledge of patient records management, including use of electronic patient record systems, supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non-routine tasks on a daily basis. Receiving, prioritising and organising appropriate action when dealing with clinical staff requirements. Use own initiative to organise, prioritise and coordinate workload ensuring that deadlines are met. Ability to deal with short notice planning and last minute changes. To report and ensure equipment faults are dealt with by the relevant persons. To maintain diaries, both electronic and paper. To arrange appointments and meetings via electronic systems. Ability to deal with short notice planning and last minute changes. Responsible for informing service users/carers, colleagues and outside agencies of appointments, changes to appointments, cancellations in person, telephone or by letter. Person Specification

Education/Qualification

Essential

Good standard of general education IT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages and SystmOne

Desirable

Minute taking experience

Knowledge

Essential

Good oral communication skills based on fluency on the English Language Ability to assist both patients and clinical colleagues with non-clinical information relating to community appointments

Desirable

Knowledge of Trust ITT Systems and Software Packages, including Mobius/Q-Flow/SystmOne

Skills and Experience

Essential

Ability to communicate both verbally and in writing routine information Customer Focused with a calm and empathetic persona, good listener, patient and diplomatic

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