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Helpline Supervisor

4 months ago

Rotherham, United Kingdom Balfour Beatty Full time

About the role

Amazing infrastructure isnt the only thing that gets built here. Incredible careers do too. Join our Asset & Technology Solutions team as a Helpline Supervisor in Thurnscoe and you can build something to be proud of.

Role Purpose:

To ensure the efficient daily running of the BB Helpline and the advisors inline with the company vision and values; This role will be responsible for the Helpline advisors and the Helpline service offering.

What you'll be doing

As a Helpline Supervisor you will:

Able to clearly communicate effectively to team members, colleagues, management and members of the public through multiple mediums e.g. phone calls, emails, social media Capable of taking ownership of tasks and communicating outcomes Strong work ethic with flexibility to work unsociable hours/nights and adapt to business needs Act responsibly and respectfully To be flexible and willing to occasionally take part in activities outside of your normal working hours. E.g. training, meetings Develop and maintain relationships with Clients and Stakeholders Ability to operate calmly under pressure and think and act decisively.

Who we're looking for

Personal Qualities and Experience:

The following qualities/experience are essential:

Core:

Able to clearly communicate the requirements of a safe system of work to ensure that these are followed accurately Capable of taking ownership of tasks and communicating outcomes Strong work ethic with flexibility to work unsociable hours/nights and adapt to business needs Act responsible and respectfully To be flexible and willing to occasionally take part in activities outside of your normal working hours. E.g. training, meetings Develop and maintain relationships with Clients and Stakeholders Good communication skills with the ability to think and act decisively.

Health Safety & Environmental:

Excellent Health & Safety awareness and the ability to drive Understanding the principles of Zero Harm and the passion and determination to ensure the highest standards are achieved.

The following qualities/experience are desirable:

Supervisor experience A relevant customer service qualification e.g. ICS Award , NVQ or similar Experience with working in a customer contact centre environment.

Why work for us

Day in, day out, our teams deliver some of the UKs most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasnt rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package thats right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more