Front of House Team Member

2 months ago

Birmingham, United Kingdom Clays Venues Full time

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar We bring the thrill of a British clay target shooting weekend to the heart of the city, making this exhilarating sport safe, fun, and accessible for everyone. Whether you're seeking an adrenaline-packed day with friends or a lively evening with colleagues, Clays is the perfect spot for unforgettable, fun-filled experiences.

JOIN US IN BIRMINGHAM

As we expand locally and globally, we’re excited to announce our newest venue in Birmingham—our most thrilling location yet This is your opportunity to help shape the future of Clays in one of the UK’s most vibrant cities. We're bringing the energy, excitement, and signature Clays experience to Birmingham, and we need passionate individuals to join us on this exciting journey.

Careers at Clays are loaded with possibilities. We’re dedicated to not only growing our brand but also investing in the growth of our team. From top-notch training through Clayers Academy, to ample opportunities for personal development, we offer a vibrant workplace where independent thinkers come together to craft unforgettable experiences for our guests.

We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK We’re all about creating a workplace filled with integrity, fun, and teamwork. But don’t just take our word for it—here's what our Clayers have to say:

“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”

“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”

If you’re looking for a role where you can grow and be part of a dynamic, fun-loving team, join us as we make history—one shot at a time

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you

And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:

SAFE - Is it safe? For our team, our guests, the business, and our partners.

AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.

LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.

SUMMARY OF POSITION 

What's the Gig, you ask?

Clays floor teams are collaborative,  consisting of a group of highly skilled individuals who are heavily cross trained. Here at Clays, we offer a unique experience and therefore, have a unique role and requirements, this is where our Shoot Captains come in. 

Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests. We are looking for exuberant individuals with big  personalities who always bring fun and positive energy to our atmosphere. You will run a section of our gaming pegs and control the guests entire journey for multiple groups throughout the operation. Previous hosting and serving experience will really help you in this role. 

You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them  with placing  food and drinks orders.  Moreover, you will ensure that they are looked after with our 12 steps of service,  covering every stage of their experience. You will understand our bookings system and learn how to manage the entire bookings journey and you will actively engage in serving duties, coordinating with the bar and kitchen to ensure timely delivery of food and beverages to all tables in your designated section. Additionally, you will be responsible for ensuring that service is efficiently provided to all gaming pegs in your section.

You will be a critical piece of the front of house team, always looking for opportunities to enhance the guest experience, giving hints, tips and recommendations, driving peoples competitive spirit and helping them engage with the game. 

As a Shoot Captain, you should be  able to develop a rapport with the guest throughout their entire experience.   You will ensure guests leave with a smile, remembering your name, and eagerly anticipating their next visit.

DUTIES & RESPONSIBILITIES

Your role will include but may not be limited to the following responsibilities;

  • You will be highly competent with our booking system
  • On occasion you may run the reception and bookings for the service
  • You will support the events team with group reservations
  • You will be crucial to the smooth success of our corporate events
  • Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner.
  • When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service. 
  • You will serve food and beverage in a professional manner, ensuring a high level of customer service
  • Able to flex your skills across our multiple front of house roles

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

  • Host or hospitality reception / bookings management preferred but not essential 
  • Previous food and beverage service experience, restaurant or bar
  • Always looking for opportunities to improve your knowledge and abilities
  • Passionate about hospitality and creating amazing experiences
  • A keen eye for detail with excellent written and verbal communication skills
  • Ability to build lasting relationships with colleagues and clients
  • Honest with strong moral principles
  • Take initiative, can solve problems calmly and work well under pressure 
  • Someone who really enjoys interacting with people
  • Love and engage with incredible food and beverage

WHAT YOU’LL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £11.70 per hour as well as weekly Tronc service charge distribution.

Other great benefits include:

Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.Paid Breaks: We value your time and ensure you’re compensated for your breaks.Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.Celebration Day: An additional paid day off each year to celebrate something meaningful to you.Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.Volunteer Day: A paid day off annually to give back to your local community.Birthday Gift: Choose a special gift to celebrate your birthday.Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.Meals Provided: Free meals for colleagues working operational shifts.

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment

You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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