Front of House Team Member

7 months ago

Birmingham, United Kingdom CHAIIBOX Full time

**CHAII CHAII CHAII **

**DISCOUNTS REWARD & RECOGNITION INCENTIVES DEVELOPMENT**

**Are you looking for a challenge in a rapidly expanding business? Do you have a cup full of enthusiasm, a love for customer service and would like to be part of an incredible team?**

**People ARE our business and as such we put our people first, with a work / life balance that fits.**

**What do Front of House Team Members do?**
Typical responsibilities include:

- Welcoming customers
- Taking orders and delivering them in a timely manner
- Adhering to food and health standards
- Identifying special dietary needs
- Processing payments
- Working closely with other team members to ensure the smooth running of operations
- Building an excellent rapport with customers
- Upselling at times
- Providing assistance in managing stock and ensuring the kitchen has all items readily available.

This role will involve working as a food preparer, dishwasher and cleaner.

**Where are we based?**
- We are based in Birmingham - Lozells
- **Have a great attitude and work ethic**
- **Naturally a "people" person**
- **Enjoy customer interaction**
- **Have excellent customer service**
- **Enjoy making a difference to someone's day**
- **Be flexible with their working hours**
- **Be able to speak English**
- **Be a UK Resident, with the relevant work permits and evidence**
- **Have an enthusiastic approach to learning**
- **Have a sense of humour and good work ethic**
- **Have great communication skills - Friendly**

**Having friendliness, patience, and being able to cater to one’s needs is necessary to succeed in this role.**

**What are we looking for?**
- We are looking for a team member, who is passionate about providing great service; who will thrive in a busy environment, and enjoy working as part of a team.
- Be genuinely passionate about working in hospitality and interacting with people
- Be confident, level-headed and focused
- Excel when working as part of a team
- Be an all rounder that thrives on giving great customer service and serving great food & beverages.
- You will be the first person our customers meet; it is up to you to create a fantastic experience for each one of them.
- You will be responsible for taking & packing orders, ensuring that our food is presented and delivered to the customer exactly to product specification.
- You will be responsible for ensuring our front counter, restaurant and toilet areas are always kept clean and tidy.
- You will assist back of house as and when required, preparing the food ready for the chef to cook.
- We expect our teams to adhere to all Health & Safety and Food Safety guidelines, maintaining a safe working environment at all times.
- You will put our customers’ happiness at the centre of everything you do, providing an outstanding dining experience, to every customer every time. But most importantly do all of the above with a big smile and have fun

**What experience do I need to get the job?**
- No previous experience required, full training will be provided
- Maintain regular and consistent attendance and punctuality
- Available to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety & security.

**Requirements**:

- Attend an on-site Interview
- Attend on-site training and induction
- Follow safe working practices

**Salary **:Up to £10.50 an hour

**Shift Options**:

- Varied day, evening and night shifts available
- 8 hour shift
- Monday to Sunday
- Overtime
- Weekend availability

**Rota is planned around our trading hours (7:00am - 11pm), so flexibility is key**

**In return we offer you**:

- **Full-time flexible hours**
- **Free food when you’re working (and a great discount when you’re not)**
- **Incentives such as staff tips and bonus**
- **Further opportunity to develop and progress**
- **Earn professional qualifications - we offer Apprenticeships Level 2 and beyond**

**As a Chaiibox staff member you'll get free access to employee benefits**

**Additional pay**:

- Performance bonus
- Tips
- Yearly bonus

**Job Types**: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract
Contract length: 12 months

Pay: £8.50-£11.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus

Application question(s):

- Please enter your date of birth in the box below (dd/mm/yyyy)

Work Location: In person

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