Front of House Manager

About the role

To ensure you and the staff provide an outstanding professional service to our guests and provide an excellent guest experience which will increase our reputation and ensure maximum profit contribution to the hotel.

1. To manage and motivate staff through effective communication, training and development in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.

2. Ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.

3. To ensure you and the team respond positively and reliably to guest requests and continually try to find ways to improve and enhance the guest experience.

4. To ensure you and the team respond to complaints and find the appropriate solution

5. To ensure you and the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality

6. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.

7. To ensure Hastings quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

8. To maintain effective communication to ensure plans, challenges and successes are understood and individual performance is aligned to Company requirements.

9. To monitor, analyse and review guest feedback and provide strategic direction to continuously improve guest satisfaction ratings

10. To maintain effective communication and relationships with other hotel departments, suppliers and enforcement agencies to maintain an effective operation and ensure guest satisfaction.

11. To ensure the hotel areas, fixtures and equipment are properly maintained and presented to Hastings standards.

12. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

13. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

14. To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.

15. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.

16. To carry out Duty Manager duties as required.

17. Any other duties as required by Senior Management

About You

You will be an experienced manager with a working knowledge of a hotel reception.

What you will need

Required criteria

Previous management experience Excellent communication, numeracy and IT skills Customer care experience Smart well groomed appearance Exceptional attention to detail A right to work within the United Kingdom Educated to GCSE Standard or the equivalent including English and Maths

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