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Quality Officer
3 months ago
Job summary
An exciting opportunity has arisen within the Oncology & Haematology directorate, we are looking to recruit highly motivated and enthusiastic Quality Officer.
The successful candidate will play a crucial role in supporting the Quality Team by aiding in the instigation and maintenance of an effective Quality Management System (QMS).
Applications are invited from enthusiastic candidates who have a methodical approach to work,excellent attention to detail, excellent information technology skills, enjoy working as part of a team and forming mutually beneficial relationships with different staff groups, departments, and organisations
Main duties of the job
The primary focus will be on providing comprehensive administrative and secretarial support to the Quality Office.
To provide support for Chemocare and Q Pulse for the directorate.
To contribute to health and safety, risk management, and data analysis.
To undertake internal quality audits and maintain the annual auditing schedule.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Deputise when required in the absence of the Quality and Deputy Quality Managers, acting as the main point of contact and advice for matters relating to document control and other quality system issues.
Communicate information with a range of complexity to other staff at all levels within the directorate, the NGH Trust, and with external persons as appropriate
Communicate in a tactful and diplomatic manner since information about compliance with standards, guidance and regulations or results of audits can be unwelcome.
Manage and monitor the directorate Quality Management System procedural audit programme.
Maintain an effective and efficient electronic and hard copy storage system for directorate documentation.
Supervise the directorate patient feedback programme, including out-patient surveys, formal complaints, and any other relevant feedback system utilised by the Directorate / Trust.
Accurately inputting of data into numerous databases / information systems in a timely manner and taking action where inaccuracies are noted. Extract and collate data from databases.
Assist in monitoring, investigation and reporting of incidents and non-conformances.
Provide staff training and advice related to aspects of a Quality Management System. This can be on a one-to-one basis or more formally in groups.
Perform risk assessments as required, identifying and assessing hazards, providing feedback on required actions to senior managers and the directorate Risk Management Group, and providing recommendations to improve services that may alter policy.
Be responsible for organising, attending, participating in, and taking minutes in departmental and directorate level meetings.
Act as a fire warden for the directorate and perform safety inspection audits, taking action where required.
Perform impact screening and full assessments on directorate policy and procedure documents.
Act at administrator level to maintain the electronic Quality Management System software (QPulse application) and other data bases as required under the direction of the Quality Manager. Supervise the timely issue of Trust-wide Intrathecal Chemotherapy Registers, and administrate the section of the Trust Intranet that displays the Trust-wide Intrathecal Chemotherapy Registers.
Provide general administrative services as required by the department photocopying, dealing with post, dealing with telephone or face-to-face enquiries and take appropriate action.
Be responsible for maintaining levels and security of Quality Office stationary supplies and order additional supplies when required
Comply with organisational and directorate policies, but also contribute to identification of service improvements and potential policy changes.
Person Specification
Education, Training and Qualification
Essential
Completed ISO Quality Management System introductory course. HNC / Diploma level of education or equivalent level of knowledge and competences Advanced keyboard skills to RSA 3 or equivalent GCSE English Language or equivalent. GCSE Maths or equivalent Completed audit training course. Prepared to complete intermediate / advanced Microsoft Excel course.
Desirable
Quality Management System qualification or evidence of training Completed risk assessment training. Completed training for investigation of incidents Microsoft Excel course completed to intermediate / advanced level
Knowledge and Experience
Essential
Good working knowledge of Microsoft Office products. Good working knowledge of Microsoft Excel to data analysis level. Understanding of the principles of the ISO 9001:2015 Quality Management System standard. Experience of using Microsoft Office applications. Experience in administrating databases and in extracting data and preparing reports. Experience in the various aspects of and tasks involved in Quality Management Systems. Confidence to persuade staff at all levels to comply with Quality Management System standards Experience of performing internal audits. Experience of training and supporting staff.
Desirable
Knowledge of Powerpoint to produce and deliver presentations. Previous experience of working in the NHS. Experience of performing risk assessments. Experience of incident monitoring and investigation. Ability to perform complex data analysis. Experience of NHS-related electronic applications and databases Skills
Skills
Essential
Must have meticulous attention to detail. Ability to produce reports. Ability to learn to use any and all required computer applications and databases. Ability to deal with staff at all levels, using negotiation skills as required. Must be able to demonstrate well developed written and interpersonal communication skills. Ability to work on own initiative and as part of a dedicated team An ability to plan and prioritise workload to ensure timescales are met Ability to work without direct supervision within procedural guidelines Key Competencies/Personal Qualities and Attributes
Key Competencies / Personal Quaities and Attributes
Essential
Ability to work to deadlines. Ability to work to a high degree of accuracy whilst maintaining attention to detail. Able to work flexibly alone or as part of a team, with a helpful attitude towards all colleagues within the organisation. Requirement for periods of concentration when dealing with data and data analysis. Able to manage an unpredictable workload with changing priorities. Able to concentrate and maintain attention to detail throughout interruptions. Prolonged computer use during the day (VDU work).X