Customer Care Team Leader

2 months ago

Redditch, United Kingdom Mindful Chef Full time
More Than Just A Job

Are you tired of the same old 9-5 routine and looking for something more exciting? If you're after a boring, traditional job, we're probably not the place for you. But if you want to be part of a vibrant, forward-thinking company, keep reading

We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We're on the hunt for a Customer Care Team Leader to join and help lead our energetic, fun, and driven Customer Care team — a team we truly believe to be at the heart of everything we do.

What we are looking for

Are you adaptable, driven, and an excellent communicator? Do you have a passion for leading teams and ensuring customer satisfaction? If so, you might be the perfect fit for us We are seeking dynamic team leaders who are knowledgeable about our products and committed to delivering exceptional customer service.  Whether your background is in retail or another industry, if you're ready to elevate your career and lead a team to success, we want to hear from you.

You are

  • Driven and motivated to do well individually and as a part of a team

  • Ready to tackle new challenges and learn on the go

  • Keen to continuously improve relationships with your colleagues and the Mindful Chef community

  • A creative problem-solver with a positive attitude

  • A fast-thinking leader who leads by example and doesn't mind getting involved day to day from time to time.

  • Comfortable multi-tasking and using multiple platforms daily.

  • Comfortable coaching on a team and individual basis whilst continuously looking for areas of improvement.

  • All hands on deck mentality - happy to jump into the lines or inbox when it gets a little busy

You will

Lead: Connect, engage and get the best out of your team to ensure they deliver world-class customer care via phone, email, and chat.

Problem-Solve: We work closely with internal and external stakeholders to resolve issues and find innovative solutions.

Meet Goals: Help us maintain a customer satisfaction score of 95% and a Trustpilot score of 4.4 – because we aim to stay the UK’s no.1 recipe box doing this by hitting personal and team goals


Working Hours

Schedule: Saturday, Sunday, Monday, Tuesday, Wednesday 9am-6pm (1 hour lunch-break) 

There will be two days in the office (Tuesday and Wednesday - we believe in building in-person connections), on which we have our weekly all-hands meeting (most of your colleagues are in), and three days optionally working from home.

Location: Redditch, working from home with some trips to our London HQ.Why us?

Impact: Through our partnership with One Feeds Two, we’ve donated over 19 million meals to schoolchildren in poverty—that's a whole lot of food

Recognition: We’ve won numerous awards and are backed by the world’s largest food and beverage company.

Benefits: Enjoy 38 days of holiday, flexible working, 6 months of maternity pay, a personal learning budget, 50% off all Mindful Chef products, a shiny MacBook, MC-branded swag, free food (breakfast, lunch and snacks) gym in the office and private health insurance through Vitality.

Wellbeing: Access to Mental Health First Aiders and a focus on your overall well-being as well as team-driven well-being activities such as move-athons, lunch and learns etc

Continuous Support: A personalised 1-1 leadership training approach recognising that one rule doesn't fit all. We believe in training you as a specialist first, so you truly understand the people you lead and the work they do.

Modern Tech: We’re a Google and Slack business using Dixa to communicate with our customers and a custom-built platform to deal with them.

Rewards: A 10% bonus is paid monthly, subject to your team’s performance.

Are you ready to help lead a fun, energetic team that values your success? Apply now, and let’s create something amazing together

The process

We want to be completely upfront and honest. There will be a three-stage interview process so you know we're the right fit for you and we know you're the right fit for us. The first stage will be with our people team, and the second stage will be with two colleagues from the Customer Care team. If successful, a final third stage would be an informal chat with our Customer Care Lead.

About us

We are MINDFUL. This is intrinsic to everything we do. From the healthy recipes we design, to the local, expert and caring suppliers we select and the way we treat each other, our customers and our environment.

We are PERSONAL. We started Mindful Chef with our friends and families as customers and those are the kind of relationships we want to maintain however big we grow. Being real and true to ourselves and each other.

We are UNAFRAID. We want to be the best – to challenge conventions, to think differently and be imaginative in how we solve problems. Brave enough to take on the big players and to do what’s right even when it’s difficult.

Equal Opportunities

At Mindful Chef, we embrace diversity and inclusion as a foundation that enriches our culture and fuels the success of our business. We are mindful of everyone’s differences and we take pride in the unique perspectives, experiences, and talents that each individual brings to our team.

We are unafraid to tackle biases and challenge stereotypes, fostering an inclusive environment where everyone feels valued and empowered to contribute their personal strengths. Our commitment to diversity is not just a policy; it's a personal and collective responsibility that we take to heart.

We believe that by being mindful of our differences, unafraid to confront barriers, and embracing the personal stories and journeys of our team members, we can achieve greater innovation, creativity, and harmony in the workplace. Together we celebrate diversity, and together, we are better.

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