Customer Success Manager 3

4 weeks ago

London, United Kingdom Behavox Full time

About Behavox

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. 

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. 

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before. 

About The Role

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring the success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:

- Work with some of the World's largest, most prestigious financial institutions
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products

What You'll Bring

A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace, and/or technologies Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability Skilled at working with Enterprise, high-touch clients with a BoB of < 10 clients valued higher than $250k Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at the executive level.

What You'll Do

EXPAND accounts and generate additional revenue within their book of business REDUCE churn and retain accounts by increasing customer satisfaction PRIORITIZE strategically to provide customer analysis and activity plans SOLVE problems whilst applying highly customer-centric practices WORK across departments (PMs, PMs, AE) to champion for clients

What We Offer

A truly global mission with a passionate community in locations all over the world Huge impact and learning potential as our aspirations require bold innovation Highly competitive compensation with 100% bonus pay already integrated Benefits include individual career development budget for your learning and growth Generous time-off policy and flexible work schedule

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Success Manager

    1 month ago

    London, United Kingdom Muso Full time

    Do you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand?If so read on. Here at MUSO we are looking for a Customer Success Manager (CSM) to come and join our team. The CSM is...

  • Customer Success Manager

    3 weeks ago

    London, United Kingdom Twentyfour Recruitment Ltd Full time

    A successful and growing Software company in London are seeking a Customer Success Manager to join their team on a permanent basis.This role will be working alongside the Head of Customer Success and will involve managing the entire lifecycle of a particular segment of Enterprise clients and will shaping the success strategy to build a team and grow from...

  • Customer Success Manager

    1 month ago

    London, United Kingdom Happl (formerly Tahora) Full time

    [Full Time] Customer Success Manager at Happl (formerly Tahora) (United States) | BEAMSTART Jobs Customer Success Manager Happl (formerly Tahora) United States Date Posted 06 Sep, 2022 Work Location London, United Kingdom, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work No ...

  • Customer Success Manager

    2 weeks ago

    London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Based in West London, our client is driven by the core belief that getting products in front...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps +150...

  • Customer Success Manager

    1 week ago

    London, United Kingdom createselect Full time

    Job DescriptionWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform...

  • Customer Success Manager

    3 days ago

    London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Based in West London, our client is driven by the core belief that getting products in front...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...

  • Customer Success Manager

    2 days ago

    London, United Kingdom createselect Full time

    Job Description We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom Neota Full time

    Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...

  • Customer Success Manager

    7 days ago

    London, United Kingdom Intelligent Reach - a Searchspring Company Full time

    WHO WE ARE:The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland,...

  • Customer Success Manager

    1 week ago

    London, United Kingdom Intelligent Reach - a Searchspring Company Full time

    WHO WE ARE: Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an environment that enables...

  • Customer Success Manager

    2 days ago

    London, United Kingdom Intelligent Reach - a Searchspring Company Full time

    Job Description WHO WE ARE: Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an environment...

  • Customer Success Manager

    1 week ago

    London, United Kingdom Intelligent Reach - a Searchspring Company Full time

    WHO WE ARE: Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an environment that enables...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom HERDSEARCH - Follow your people Full time

    Customer Success Manager London | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series B Why should you apply? I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI applications that...

  • Customer Success Manager

    2 days ago

    London, United Kingdom HERDSEARCH - Follow your people Full time

    Job Description Customer Success Manager London | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series B Why should you apply? I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom HERDSEARCH - Follow your people Full time

    Customer Success Manager London | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series B Why should you apply? I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI applications that...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom LogicMonitor Full time

    What You'll Do: LogicMonitor is disrupting the observability market and changing the way businesses take disparate sources of data and turn it into action. We are already a leader in this space - and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we are on an evolutionary journey...