Customer Success Manager

4 weeks ago


London, United Kingdom Happl (formerly Tahora) Full time

[Full Time] Customer Success Manager at Happl (formerly Tahora) (United States) | BEAMSTART Jobs Customer Success Manager

Happl (formerly Tahora) United States

Date Posted

06 Sep, 2022

Work Location

London, United Kingdom, United States

Salary Offered

Not Specified

Job Type

Full Time

Experience Required

3+ years

Remote Work

No

Stock Options

No

Vacancies

1 available

What the job involves

  • Leading on Tahora customer success activities
  • Develop and manage relationships with the client stakeholders to deliver regular communications, manage and support Tahora events, deliver marketing materials and maximise onboarding success
  • Monitor client KPIs and targets to ensure success
  • Leading on the Tahora onboarding and communications by working with client's internal marketing teams to devise a strategy for launch and onboarding and promote Tahora internally to their workforce
  • Play a key part in the product development providing a voice for customers and stakeholders
  • Be the main point of contact for clients when supporting rollouts, success and an all round great experience

Requirements

  • Someone who has worked in the Account Management, Internal Marketing or Customer Success for 3+ years
  • You have a proven track record in building client relationships, working with stakeholders across the organisation - and delivering results
  • Strong communication skills, confident delivering workshops and working with stakeholders
  • Are comfortable with leading client meetings with confidence and clarity
  • Hungry to learn and get involved with all areas of the startup
  • Have a proactive mindset with a desire to learn and bring creative ideas
  • You have hustle, high energy and love to continually raise the bar in terms of performance and expectations
About Happl (formerly Tahora) Your personalised benefits and engagement platform for global teams Company Size: 11 - 50 People Year Founded: 2020 Country: United Kingdom Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job

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