Customer Success Manager
4 weeks ago
[Full Time] Customer Success Manager at Happl (formerly Tahora) (United States) | BEAMSTART Jobs Customer Success Manager
Happl (formerly Tahora) United States
Date Posted
06 Sep, 2022
Work Location
London, United Kingdom, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
3+ years
Remote Work
No
Stock Options
No
Vacancies
1 available
What the job involves
- Leading on Tahora customer success activities
- Develop and manage relationships with the client stakeholders to deliver regular communications, manage and support Tahora events, deliver marketing materials and maximise onboarding success
- Monitor client KPIs and targets to ensure success
- Leading on the Tahora onboarding and communications by working with client's internal marketing teams to devise a strategy for launch and onboarding and promote Tahora internally to their workforce
- Play a key part in the product development providing a voice for customers and stakeholders
- Be the main point of contact for clients when supporting rollouts, success and an all round great experience
Requirements
- Someone who has worked in the Account Management, Internal Marketing or Customer Success for 3+ years
- You have a proven track record in building client relationships, working with stakeholders across the organisation - and delivering results
- Strong communication skills, confident delivering workshops and working with stakeholders
- Are comfortable with leading client meetings with confidence and clarity
- Hungry to learn and get involved with all areas of the startup
- Have a proactive mindset with a desire to learn and bring creative ideas
- You have hustle, high energy and love to continually raise the bar in terms of performance and expectations
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