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Area Service Manager

1 month ago

Aberdeen, United Kingdom OKB KONE plc Full time

At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. 

We are currently looking for an Area Service Manager (lifts) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers the Central Belt of Scotland.

Area Service manager position is an exciting opportunity for anyone in or outside of the Lifts industry - this individual will need to have excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication.

Key Responsibilities as an Area Service Manager:

Ensuring customer satisfaction through quality of service and precise communication Accountable for equipment safety and performance Accountable for resolving customer service quality complaints Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues Managing a reduction of call outs in this area

The ideal candidate should have:

Managerial experience Excellent communication skills Commercial awareness Good IT skills including PowerPoint etc. Excellent time management Problem solving skills Strong Customer relationship management

We offer a range of fantastic benefits to our employees including:
• Excellent salary depending on experience
• Annual bonus up to 15%
• Company car

• Private medical insurance

• Company Pension Scheme

• Strong and clear progression so that you can reach your full potential

• Kone training programs
• 25 Days Holiday

• Life Assurance 
• Cycle to work scheme

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