2nd Line Service Desk Engineer

2 weeks ago

Rochester, United Kingdom Air IT Full time

Are you ready to embark on an exciting journey with a forward-thinking MSP that values flexibility, growth, and innovation? At Air IT, we're not just about providing top-tier IT and Cyber Security support – we're about shaping the future of our industry while empowering our people to thrive. And now, we're looking for a talented individual like you to join our team and contribute to our success story.

About Us:

At Air IT, we've grown into a family of nine leading companies, united by a common vision of excellence. Our commitment to innovation and dedication has earned us numerous regional, national, and industry awards, paving the way for a bright future ahead.

The Role:

As a 2nd Line Service Desk Engineer, you'll play a crucial role in ensuring the smooth operation of our clients' IT systems. Working alongside a dynamic team of seven, you'll handle escalated service requests, prioritise tickets, and provide timely resolutions to technical queries. Your dedication to excellent customer service and your technical expertise will be the cornerstone of our success.

What You'll Do:

Manage technical cases efficiently, keeping clients informed of progress Monitor the progress of technical matters assigned to the team Monitor clients' IT systems using monitoring software Escalate issues promptly when necessary

About You:

To excel in this role, you'll need:

Previous experience in an IT helpdesk support role Knowledge and experience of various IT systems Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent UK driving license

The Benefits:

Joining Air IT means unlocking a world of opportunities and rewards, including:

Attractive remuneration packages Flexible, hybrid working options 25 days annual leave + bank holidays with buy/sell options Perks including staff awards, social events, referral bonuses Excellent learning and development opportunities Cycle to work scheme Technology vouchers

Join Us:

If you're ready to take the next step in your IT career and be part of a team that's making waves in the industry, then Air IT is the place for you. Don't miss out on this chance to grow, learn, and thrive with us. Apply now and be part of something truly extraordinary

Other titles for this role may include 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, Network Support Engineer, or IT Support Technician.

  • 3rd Line Service Desk Engineer

    7 days ago

    Rochester, United Kingdom Context Recruitment Limited Full time

    **3rd Line Service Desk Engineer - Up to 45k + benefits** **Rochester, hybrid working.** A leading IT service provider is seeking an ambitious and motivated 3rd Line Engineer to join their service desk team on a permanent basis. The client provides a wide range of technical services to hundreds of customers across the UK, with a specialism incloud...

  • 2nd Line Support

    7 days ago

    Rochester, Medway, United Kingdom Constant Recruitment Ltd Full time

    2nd Line Support Engineer Rochester Up to 28kAre you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line...

  • 2nd Line Support Engineer

    1 week ago

    Rochester, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

    **Location: Rochester** **Salary: 24k - 28k** **Role: 2nd Line** Our client are based in Rochester. Due to growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be expected to visit client premises to provide on-sitesupport when required. We believe...

  • Service Desk Administrator

    1 month ago

    Rochester, United Kingdom Primech Building Services Ltd Full time

    **Company description** Primech works in the Mechanical and Electrical sector carrying out complete M&E project management, including; design, engineering, installation, coordination of services, detailed programming, quantity surveying and ongoing maintenance. We have a highly qualified and experienced team for all aspects of delivery. Our Facility...

  • Service Desk Administrator

    1 month ago

    Rochester, United Kingdom Primech Building Services Ltd Full time

    **Company description** Primech works in the Mechanical and Electrical sector carrying out complete M&E project management, including; design, engineering, installation, coordination of services, detailed programming, quantity surveying and ongoing maintenance. We have a highly qualified and experienced team for all aspects of delivery. Our Facility...

  • 1st Line IT Engineer

    2 days ago

    Rochester, United Kingdom Concept Resourcing Full time

    **IT Support Analyst** - **Entry Level applicants welcome!** **Up to £23k + benefits** **Hybrid flexibility after training - Rochester, Kent (Commutable from Maidstone, Dartford, Southborough )** **_Do you want to start a career in tech?_** **_Do you enjoy building your own computers?_** **_Have you done an IT course / degree and just need a foot in...

  • Service Desk Team Member

    7 days ago

    Rochester, United Kingdom Giant Eagle Full time

    Description Experience Required: 0 to 6 months Experience Desired: Lottery Machine Experience; Office skills; Prior Customer Service Experience Education Desired: No High School diploma required Lifting Requirement: Up to 50 pounds Age Requirement: At least 16 years of age Job Responsibilities Maintain safety as the top priority in all aspects...

  • Helpdesk Engineer

    2 days ago

    Rochester, United Kingdom Verelogic Full time

    Job Title: Helpdesk Engineer Location: Rochester, Kent Salary: DOE Due to our client's growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required.Essential:Detailed knowledge of...

  • Geography Teacher

    2 days ago

    Rochester, United Kingdom Supply Desk Full time

    Position: Geography Teacher Location: Medway, Kent Start Date: September 2024 Salary: Competitive, based on experience Are you a passionate Geography teacher with a commitment to inspiring young minds? Do you hold Qualified Teacher Status (QTS) and have experience teaching in the UK? If so, we have an exciting opportunity for you to join a dynamic and...

  • Helpdesk Engineer

    4 days ago

    Rochester, United Kingdom Verelogic Full time

    Job Title: Helpdesk Engineer Location: Rochester, Kent Salary: DOE Due to our client's growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed...

  • Geography Teacher

    3 days ago

    Rochester, United Kingdom Supply Desk Full time

    Position: Geography TeacherLocation: Medway, KentStart Date: September 2024Salary: Competitive, based on experienceAre you a passionate Geography teacher with a commitment to inspiring young minds? Do you hold Qualified Teacher Status (QTS) and have experience teaching in the UK? If so, we have an exciting opportunity for you to join a dynamic and supportive...

  • Senior Helpdesk Engineer

    2 days ago

    Rochester, United Kingdom Verelogic Full time

    Job Title: Senior Helpdesk EngineerLocation: Rochester, KentSalary: DOEDue to our client's growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed...

  • Senior Helpdesk Engineer

    4 days ago

    Rochester, United Kingdom Verelogic Full time

    Job Title: Senior Helpdesk Engineer Location: Rochester, Kent Salary: DOE Due to our client's growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when...

  • Apprentice Freight Desk Coordinator

    2 weeks ago

    Rochester, United Kingdom Parcel Giant Worldwide Limited Full time

    Due to our continuous growth we are now looking to expand our small but busy team with a new Apprentice Freight Desk Coordinator. The role will be ideally suited to someone looking to develop a career within the fast-paced logistics sector who has a strong focus on exceptional customer service. You will be receiving incoming enquiries for freight...

  • Field Service Technician

    2 weeks ago

    Rochester, Kent, United Kingdom Zitko Group Ltd Full time

    Field Service Technician – Rochester, NY We are working with a well-respected security integrator who look after a wide-range of corporate and commercial clients throughout the Rochester area. An opportunity has come up for a Field Service Technician to join their expanding team, so if you have great customer service, along with good knowledge of...

  • Microsoft Windows Server Engineer

    2 weeks ago

    Rochester, Kent, United Kingdom Anonymous Full time

    Are you a tech-savvy problem solver eager to join a dynamic team? As a Helpdesk Engineer, you will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Helpdesk Engineer Requirements: Detailed knowledge of Microsoft Windows Desktop and Server Experience of...

  • Geography Teacher

    2 days ago

    Rochester, Kent, United Kingdom Supply Desk Full time

    Position: Geography Teacher Location: Medway, Kent Start Date: September 2024 Salary: Competitive, based on experience Are you a passionate Geography teacher with a commitment to inspiring young minds? Do you hold Qualified Teacher Status (QTS) and have experience teaching in the UK? If so, we have an exciting opportunity for you to join a dynamic and...

  • Geography Teacher

    1 day ago

    Rochester, Kent, United Kingdom Supply Desk Full time

    Position: Geography Teacher Location: Medway, Kent Start Date: September 2024 Salary: Competitive, based on experience Are you a passionate Geography teacher with a commitment to inspiring young minds? Do you hold Qualified Teacher Status (QTS) and have experience teaching in the UK? If so, we have an exciting opportunity for you to join a dynamic and...

  • 1st Line Technical Support Agent

    6 days ago

    Rochester, United Kingdom Jonas Software UK Full time

    Description : 1st Line Support Consultant Uniware Systems is EPoS and Payment provider with over 25 years of experience in providing solutions to support of the catering and retail sectors. Clients include Retailers, Oxbridge Colleges, Universities, Financial Services Hospitality, Stadia and Blue-Chip businesses across the UK. Uniware offer the...

  • Microsoft Windows Server Engineer

    2 weeks ago

    Rochester, Kent, United Kingdom Impreza IT Full time

    Due to growth, we are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. We believe in investing in our employees, and actively encourage our engineers to complete professional training...