Trainee Field Service Engineer

2 weeks ago

London, United Kingdom Pacifica Full time

Trainee Domestic Appliance Engineer - North London

Calling All Qualified Gas Engineers....

Are you looking to diversify your skill set and apply your skills within a different and exciting industry?

Pacifica is one of the UK’s largest providers of outsourced support and repair of Domestic Appliances. Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.

Our Purpose ; We exist to keep households running while protecting the environment.

Our Vision ; We are proud to care for our customers’ appliances for a more sustainable world.

Due to expansion through ever increasing job levels across the Country; an exciting employment opportunity has arisen for qualified Gas Engineers to crossover into Domestic White Goods and become a Domestic Appliance Engineer. Utilising your existing qualifications we'll train you how to repair domestic Gas cookers and hobs as well as the full range of domestic electrical household appliances, including laundry appliances, cooking and refrigeration.

We offer a competitive salary, generous and achievable bonus structure and City and Guilds Assured training provided through our purpose-built training academy. In an industry which is going from strength to strength, there has never been a more exciting time to embark on a new career with Pacifica.

You as the ideal Trainee Domestic Appliance Engineer will be:

· ACS Qualified with minimum competencies of CCN1 and CKR1 - this is a requirement of the role

· Mechanically/electrically minded

· Methodical in your approach to work

· Have a basic understanding of electrical workings

· Experienced and confident in using hand tools

· Have a keen interest in repairs and or workings of appliances/devices/machinery

· Proficient in using technology – i.e. tablets/mobile phones/Microsoft packages

The role will involve working in our customer’s home where you will meet a variety of people from all walks of life so excellent interpersonal skills are a must. You will also need to be:

· Smart and presentable

· Friendly and helpful

· Trustworthy and reliable

· Team Player

· Flexible to working hours

· Articulate and a good communicator

· Good with English (verbally and written)

Important: You will need to hold a full UK manual driving licence with no more than 6 points.

What will be covered in the training?

Training is provided through a combination of residential weeks at our Pacifica training academy based in the North East – covering both classroom-based learning and hands on practical work. The training will cover the following areas:

· Health and safety

· Repair of domestic appliances

· Installation of refrigeration systems and components

· Safe working environments

· Maintaining effective working relationships

· Pacifica Perfect Visit

Benefits:

· Purpose built training facility (in the North east) provides preparation training and assessments for all skills associated to become a fully trained White Goods/Domestic Appliance Engineer.

· Competitive salary of £26,000 plus £7,000 per annum London weighting for candidates residing within the inner M25 area

· Bonus scheme

· Tablet

· Flexible working hours

· Company van and fuel card

· Uniform, tools and PPE supplied

· Company Pension scheme

· 22 days annual holiday allowance plus 8 bank holidays – this will rise with length of service to a maximum of 25

· Overtime available but not compulsory and paid at an increased rate

Additional Benefits

• Company Pension scheme

• Bonus scheme to increase earnings

• Private Van use (optional, subject to HMRC Tax rules)

• 30 days annual holiday allowance including 8 bank holidays

• Wellbeing and fantastic work – life balance

• Excellent opportunities for progression and promotion within our business.

• Death in service benefit at 3x salary 

• Company online retailer saving portal

• Complimentary MAP – (Multi Appliance Protection) for your own home appliances.

• Costa card gift cards – monthly nominations by Team Managers

• Monthly Rewards – Small tokens of thanks such as sweets delivered with your spare parts

• Van stock supplied and automatically replenished based on your personal usage.

• Daily Spare parts delivered in-time to a Bybox pickup location close to you, return of un-used parts via the same process.

• Easy to use in-house engineer software for repair visits

• No Sales targets for customer consumables 

• Pre-order against your own jobs

• Specialist training

Experience and skills:

ACS qualifications with minimum competencies of CCN1 and CKR1 are essential. No experience in White Goods repair is needed as full training will be given, however we are looking for candidates with a background in practical/hands on roles with skills that can be transferable into this role.

Full Valid Manual UK Driving Licence with no more than 6 points is required .

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