IT Change Manager

2 weeks ago

Leigh, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

Choose Well - Choose WWL

Job overview

The post holder is responsible for ensuring that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change-related incidents upon service quality, and consequently to improve the day-to-day operations of the organisation.

This is an on-site role based at the Leigh Hospital Site but working across any of the Trust locations if required.

Additionally, the post holder would be responsible for all Change Management activities, to include new business change planning, Change Advisory Board (CAB), the production of management information, Request for Changes and a change schedule.

The post holder will also be responsible for Change Management team members both professionally and managerially; ensuring tasks delegated are managed appropriately and within timescales.

Main duties of the job

To refine and enhance the scope of the Change Management processes and function To take responsibility for all aspects of the Request for Change process with all sections of IM&T and Trust departments To investigate and resolve specialist or highly complex technical issues and faults occurring in hardware and software – especially those requiring advanced expertise To ensure new systems are fully documented as part of the acceptance through the Change Management process, in accordance with computer industry techniques and standards and, in accordance with specific guidance from National, Regional or Trust Standards To give advanced technical guidance to Team Leaders and other members of IM&T staff

Working for our organisation

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Detailed job description and main responsibilities

To deputise for the IT Service Delivery Manager as require To control and monitor all system changes within the Trust to ultimately ensure full compatibility with existing systems and architecture. Ensuring that no operational systems are negatively impacted by the introduction of new systems or hardware, upgrades to existing systems or hardwar To project manage the implementation of all Changes within the scope of Change Management within IM&T and their impact on the whole of the Trust To lead changes of culture, approach, systems and processes within IM&T, as a result of which at all levels of the department and within other directorates retain “ownership” of processes and see them as a positive contribution to their work To be responsible for all Change Management activities, to include new business planning, Change Advisory Board (CAB), the production of management information, Request for Changes and a change schedul Identify and recommend value for money technical solutions to improve the efficiency and effectiveness of the IT Infrastructure ensuring that new developments are compatible with the Trust’s existing infrastructure and IM&T Strategic plans and provide detailed project plans to accomplish successful introduction of new specialized technologies Undertake project management duties as required in accordance to Trust methodologie To be the main lead of maintaining the IT Services web pages on the Trust Intranet including developing and adapting complex web pages and reports and to be the main point of contact for any Intranet related development issues that arise from other department To maintain and configure the IT Services Departments Change Management Syste Contributes to policy developments for IM&T services, including strategic planning, hardware, software, and LAN (Local Area Network) / WAN (Wide Area Network) / Wireless networking procurement, choice of methods and standards

Person specification

Qualifications

Essential criteria

Educated to degree level or equivalent and extensive experience. Or extensive NHS IM&T experience and formal technical qualifications ITIL Foundation PRINCE 2 Foundation

Desirable criteria

ITIL Practitioner Prince2 Practitioner Management qualification Evidence of CPD

Experience

Essential criteria

Extensive IT Services environment Specific Networking principals including LAN, WAN and networking protocols e.g. TCP/IP, SNMP, Routing and Switching Working in a pressured environment with conflicting demands on time and resource management Planning and Directing projects Tracking and delivery change benefits Managing risks and issues, dependencies and constraints in change requests

Desirable criteria

Security related tools and processes and procedures An excellent understanding of NHS processes and practices

Skills

Essential criteria

Ability to think strategically in order to produce long term strategic solutions and plans Effective application of PRINCE2 methodology for projects Ability to deliver projects in line with deadlines. Ability to analyse highly complex situations and solve problems Ability to communicate technical concepts and terms to a non technical audience Good interpersonal skills; must be able to communicate to a high standard, both verbally and in writing Initiative and creative – Being proactive, taking action and anticipating opportunities Analytical Thinking – Acquiring an understanding of a problem or situation by braking it down systematically into its component parts and identifying the relationships between these parts Business Continuity Planning – proficient with the methods and techniques for risk management, business impact analysis, countermeasures and contingency

Desirable criteria

Ability to develop and implement IT policies in a strategic context Leadership – Ability to identify goals and objectives, motivate and lead others towards their achievement

Knowledge

Essential criteria

Knowledge of Project / Change management controls and techniques In-depth specialist knowledge of infrastructure software and proven hardware skills in computers, servers, storage, operating in a 24/7 environment; Operating System skills to include all variations of Unix and Microsoft Desktop / Server. Microsoft Office products

Desirable criteria

Knowledge of the use of information and information systems in the NHS Knowledge of ISO27001, Cyber Essentials, Cyber Essentials Plus, Data Security Protection Toolkit DSPT

Additional

Essential criteria

Ability to work to deadlines, under pressure Takes responsibility rather than simply performing tasks Well organised and motivated Able to act on own initiative within given parameters of responsibility Ability to prioritise workload Ability to multi-task Understanding of the confidential nature of the post Able to work flexible hours at times Able to facilitate multi-site working and must possess a full clean driving licence for work purposes. Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Desirable criteria

Creative and innovative Evidence of strategic thinking and innovation

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