Apprentice Aftersales Advisor

4 weeks ago

StocktononTees, United Kingdom Stoneacre Motor Group Full time

The Vacancy

Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company.

This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor.

Stoneacre is a unique automotive company having its own regulated Ofsted training Academy. Your apprenticeship will include excellent and extensive on and off the job training at our state-of-the-art training school where you will have a dedicated mentor and tutor to support you throughout your apprenticeship.

Job Purpose

To observe and gain knowledge and skills of how to identify customer’s needs.

To assist in capturing information relating to the repairs, routine maintenance, and diagnostic work on vehicles as per written instructions or as directed by the customer.

To attend all relevant training and academy courses as required.

Reports to: Service / Parts Advisor / Mentor

Key Responsibilities

Advise customers about necessary Service / Parts for routine maintenance / repairs. Answer telephone queries and respond to customers’ needs. Collect data from customers to facilitate and qualify the customer service or repair requirements. Prepare repair order documents including pricing up parts required. Deal with queries and complaints in a professional manner. Demonstrate consistent good customer service. Explain the work performed / parts requirements and the charges to the customer. Adopt flexibility to meet the needs and demands of the business. Maintain a safe working environment.

Desired skills and personal qualities

Communication skills. IT skills. Attention to detail. Organisational skills. Customer care skills. Problem solving skills. Administrative skills. Team working. Initiative. Non judgemental. Patience.

Key Competencies:

Communication

Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others’ views and requests. Obtains information and checks level of understanding through effective questioning techniques.

Customer Focus

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealer. Able to translate this into actions to deliver high levels of customer satisfaction.

Analytical Ability

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions, and issues, escalating where necessary.

Effective Control

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.

Relationship Building

Develops productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

Technical Ability

Demonstrates and maintains an appropriate level of technical expertise for an aftersales advisor in the motor industry.

Brand Alignment

Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.

Personal Qualities

We are looking for individuals who are willing to develop their personal skills in an automotive environment. You should demonstrate a thirst for knowledge, reliability, integrity, and dedication to the role. This is an important role in an accident repair centre, which requires theory knowledge and practical ability to complete.

Qualifications

GCSE Maths and English or equivalent. Computer literate, especially Microsoft Office / Excel. Will be enrolled on a Level 2 Customer Service Standard – Duration of apprenticeship 12 months

Future Aims

Learners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.

At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."

  • Apprentice Aftersales Advisor

    3 days ago

    Stockton-on-Tees, United Kingdom Stoneacre Full time

    Apprentice Aftersales Advisor **Location**: Stockton-On-Tees Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company. Stoneacre is a unique automotive company having its own regulated Ofsted training Academy. Your apprenticeship will include...

  • Apprentice Aftersales Customer Advisor

    1 week ago

    Stoke-on-Trent, United Kingdom Arnold Clark Full time

    We’re excited to be launching a new role and apprenticeship at Arnold Clark: Aftersales Customer Advisor. Come and be part of this exciting new journey. As an apprentice, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent...

  • Apprentice Parts Advisor

    1 week ago

    Stockton-on-Tees, United Kingdom Lookers Plc Full time

    Overview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...

  • Senior Service Advisor

    1 month ago

    Stockton-On-Tees, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Stratstone Jaguar Land Rover Stockton** **Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Senior Service Advisor

    1 week ago

    Stockton-On-Tees, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Stratstone Jaguar Land Rover Stockton** **Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Senior Service Advisor

    2 months ago

    Stockton-On-Tees, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Stratstone Jaguar Land Rover Stockton** **Salary of £26,880 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Apprentice Retail Sales Advisor

    1 week ago

    Stockton-on-Tees, United Kingdom Superdrug Full time

    **UNIT 10 TEESIDE RETAIL PARK, STOCKTON-ON-TEES, CLEVELAND TS17 7BW** **Why Superdrug?** Passionate about beauty and health? Love talking to customers? If you’re ready to roll up your sleeves and get stuck in, you’ll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same....

  • Senior Service Advisor

    7 days ago

    Stockton-on-Tees, United Kingdom Stratstone Jaguar Land Rover Full time

    **Senior Service Advisor** **Stratstone Jaguar Land Rover Stockton** **Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Senior Service Advisor

    3 days ago

    Stockton-on-Tees, United Kingdom Stratstone Jaguar Land Rover Full time

    **Senior Service Advisor** **Stratstone Jaguar Land Rover Stockton** **Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Senior Service Advisor

    2 weeks ago

    Stockton-on-Tees, United Kingdom Stratstone Jaguar Land Rover Full time

    **Senior Service Advisor** **Stratstone Jaguar Land Rover Stockton** **Salary of £26,880 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Apprentice Retail Sales Advisor

    3 weeks ago

    Stockton-on-Tees, United Kingdom Superdrug Full time

    UNIT 10 TEESIDE RETAIL PARK, STOCKTON-ON-TEES, CLEVELAND TS17 7BWWhy Superdrug? Passionate about beauty and health? Love talking to customers? If you’re ready to roll up your sleeves and get stuck in, you’ll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same. Hard work,...

  • Service Advisor

    1 week ago

    Stockton-on-Tees, United Kingdom Lookers Full time

    Overview Teesside Audi 8am - 5:30pm Monday to Friday. Saturday on Rota 8-1 £26k-£28k with a realistic bonus of £4,800 Lookers Teesside Audiis recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 3 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service...

  • Parts Apprentice

    2 weeks ago

    Stoke-on-Trent, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Stoke** We are looking to recruit an Apprentice Parts Advisor to join the team at Bristol Street Motors Ford Stoke! We are looking for an enthusiastic and proactive individual looking to start a career in the Motor Industry. Training to become a full qualified 'Parts Advisor', you will be an integral member of the Aftersales...

  • Senior Service Advisor

    4 weeks ago

    Stockton-on-Tees, United Kingdom Pendragon Plc Full time

    Senior Service Advisor Stratstone Jaguar Land Rover Stockton Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Are you a service advisor looking for a new and exciting challenge? Can you deliver...

  • Senior Service Advisor

    3 weeks ago

    Stockton-on-Tees, United Kingdom Stratstone Full time

    Senior Service Advisor Stratstone Jaguar Land Rover Stockton Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Are you a service advisor looking for a new and exciting challenge? Can you deliver...

  • Senior Service Advisor

    4 weeks ago

    Stockton-On-Tees, United Kingdom Stratstone Full time

    Senior Service Advisor Stratstone Jaguar Land Rover Stockton Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Are you a service advisor looking for a new and exciting challenge? Can you deliver...

  • Senior Service Advisor

    4 weeks ago

    Stockton-On-Tees, United Kingdom Stratstone Full time

    Senior Service AdvisorStratstone Jaguar Land Rover StocktonSalary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Are you a service advisor looking for a new and exciting challenge? Can you deliver...

  • Parts Advisor

    2 months ago

    Stockton-On-Tees, United Kingdom Pendragon Full time

    **Stratstone** **Jaguar Land Rover Stockton** **Parts Advisor** **A basic salary of £23,060 and a bonus of £3,100 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Do you love working with people? Can you...

  • Aftersales Service Advisor

    4 days ago

    Stockton-on-Tees, United Kingdom Stockton Kia Full time

    Stockton Kia Ltd are a family run business & have operated from the same site in Stockton on Tees for over 8 years. We are expanding our service team and currently have a vacancy for a service advisor, dealing with After sales service customer enquiries. You will ideally have previous service advisor experience in the motor trade or a similar role. Key...

  • Senior Service Advisor

    3 days ago

    Stockton-on-Tees, United Kingdom Lookers Full time

    Overview Teesside Audi 8am - 5:30pm Monday to Friday. Saturday on Rota 8-1 £26k-£28k with a realistic bonus of £4,800 Lookers Teesside Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 3 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service...